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Customer Service Associate

3 weeks ago

North West London, United Kingdom Residential Living Recruitment Full time

Residential Living Recruitment are delighted to be supporting a rented living operator to recruit a Customer Service Associate. Our client are advocates for the rental revolution and strive to improve the wellness of customers and residents within their developments.

**Location**:London

**Salary**:£30,000 per annum plus Bonus

**Job type**:Full Time -Permanent

**Shift Pattern**: Monday - Friday 9am - 5:30pm - site based

**Weekend Shifts**: 2 Saturdays a month, with a day of provided during the week

**About the role**
- You will be responsible to ensure that there is a seamless customer journey for residents
- You will contribute to the growth in tenant satisfaction and occupancy
- Be involved in resident engagement activities event programming, management of social media and resident communication
- You will be responsible for delivering high standard of customer service

**Key Responsibilities**

**Community care, Engagement and Satisfaction**
- Lead front of house and telephone support; managing and dealing with day-to-day queries.
- Develop and maintain relationships with the residents.
- Arranging and develop the resident experience through, programming, initiatives, events and administration.
- Be proactive and inform the management team of any problems and situations arising.
- Maintain systems with up-to-date customer feedback

**Administration**
- Dealing with resident enquiries in a timely manner
- Log resident maintenance requests
- Provide general administrative support to the management team

**Social Media**
- Assist in managing the sites social medial channels
- Produce regular content across appropriate social media channels

If you feel this is the right role for you, then submit your CV today

**Job Type**: Permanent

**Salary**: £30,000.00 per year

Supplemental pay types:

- Performance bonus

Work Location: In person