Customer Service Associate

2 weeks ago

London, United Kingdom Amazon Full time

Role: Customer Service Associate (CSA) - Seasonal
Job Type: Fixed-term (Seasonal), Full-time
Location: Three E-com Center, MOA Complex, Pasay City

Our mission at Amazon is to be the Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our North America and United Kingdom (UK) markets customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours. Throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we schedule based on a variety of different shift patterns from Sunday to Monday. Note that the schedule will not be fixed. We work on shifting, rotating, and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working periods that will restrict late arrivals, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.

What strengths will you bring?

  • Hard-working, articulate, and detail-oriented.
  • Friendly and customer-focused in every situation.
  • Ability to learn quickly and embrace change.
  • Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
  • Government mandated benefits.
What should you prepare for your application?
  • Government-issued IDs
  • Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth
  • NBI Clearance
If this sounds like it’s you, then click on the link below to start the application process

You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

If successful, we will contact you about next stepsBASIC QUALIFICATIONS

What qualifications do we need from you?

  • Minimum age: 18 years old
  • Completed at least two years in college or Senior High Graduate; or
  • High school graduate (old curriculum) with at least one (1) year customer service experience; or,
  • Less than two years in college with at least one (1) year customer service experience.
  • Have the right to work in the Philippines without restrictions.
  • Strong communication skills in English (both written and oral fluency).
  • The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and throughout your shift, you are expected to receive calls and assist our customers.
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working periods that will restrict late arrivals, absences, approved leaves, and time off.
  • Understand and accept schedule changes based on business needs.
  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.


Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

#J-18808-Ljbffr

  • Customer Service Associate

    1 week ago

    London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Associate** **London, NW10** **£23,500 + Pension + Parking** A very successful local organisation is seeking a Customer Service Associate to join their team in the Sales Department. **Some of your duties will include**: - Managing customer order requirements from instigation stage through to delivery - Working closely with the sale,...

  • Customer Service Associate

    6 days ago

    London, Greater London, United Kingdom Amazon Full time

    Customer Service Associate - Pune, IndiaRole: Customer Service AssociateJob Type: SeasonalLocation: PuneOur mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach...

  • Customer Service Associate

    2 days ago

    London, Greater London, United Kingdom Amazon Full time

    Customer Service Associate - Pune, IndiaRole: Customer Service AssociateJob Type: SeasonalLocation: PuneOur mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach...

  • Associate Customer Service

    2 weeks ago

    London, Greater London, United Kingdom Bank of China Full time

    Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As an Associate - Customer Service - Mandarin Speaking, you will be required to focus on business development...

  • Online Customer Service Associate

    1 week ago

    London, United Kingdom A Bathing Ape® | I.T Nowhere (UK) Limited Full time

    JOB TITLE: Online Customer Service Associate LOCATION: London, United Kingdom JOB TYPE: Full-time, Permanent REPORTING TO: Operations Manager **_About BAPE_** **BAPE** is a leading premium streetwear brand that offers iconic designs and original patterns such as "BAPE® CAMO", "BAPE STA", "SHARK HOODIE" and "BABY MILO®". In its global expansion, BAPE now...

  • Customer Service Associate

    5 days ago

    London, United Kingdom Liva Healthcare Full time

    Job Title**:Customer Service Associate**: - Department**:Service Delivery**: - Reports to**:Head Service Delivery**: - Working pattern**:Part-time, 25 hours worked over 5 days per week**: - Contract type**:Permanent, flexible, hybrid remote**: - Salary**:£13,950-£15,950 pa, experience-dependent** **The Role** The Customer Service Associate role is...

  • Customer Service Associate

    6 days ago

    London, United Kingdom Hush Full time

    Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers. We employ around 150 staff in our head office and across 30 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an...

  • Customer Services Associate

    5 days ago

    London, Greater London, United Kingdom Kennedy Pearce Consulting Full time

    Our client, an international bank based in London, seeks a Customer Services Associate on an initial 12-month Fixed term contract. This will be office-based, 5 days per week.It is essential that you have a banking customer service background.Day to Day ResponsibilitiesBranch Operations and Handling of RemittancesMonitoring & processing of Incoming and...

  • Customer Service Desk Associate

    7 days ago

    London, United Kingdom Eataly UK Full time

    **Aim**: the Customer Service Desk Associate will provide friendly, informative and proactive customer service to any customer who may either approach the desk, be referred to the desk by a colleague or look to need some assistance in some way. As a Customer Service Desk Associate you will be involved in proving store information and service and could be the...

  • Customer Service Associate

    2 weeks ago

    London, United Kingdom Angela Mortimer Full time

    **WorldFirst** - an internationals payment business helping companies move money around the world. **Role**: Customer Service Associate **Duration**: 3 months min-temp ongoing **Rate**:12GBP per hour **Scope of work**: Reporting into the Client Relations Team Lead, this role will focus mainly communications with clients via our phone system, live chat...

  • Customer Service Associate

    4 days ago

    London, United Kingdom Capita Full time

    Customer Service Associate - Fully remote - £19,371.83 **Roles and responsibilites** - Meet daily targets of case work to be completed - Maintain a current knowledge of screening requirements and supporting documentation - Ensure delivery against customer service level targets - Participate fully in daily / weekly team meetings - To uphold the standards...

  • Customer Service Associate

    2 weeks ago

    London, United Kingdom Fidelity International Full time

    About the OpportunityJob Type: PermanentApplication Deadline: 01 May 2025Title: AssociateDepartment: Client ServicesLocation: Kingswood, Surrey, UKReports To: Team LeadSalary: 25,700 plus bonusJoin us as an 'Associate-Client Services' at Fidelity!If you enjoy phone conversations with customers, working from a premium location based in Surrey, UK and seek a...

  • German Customer Service Associate

    1 week ago

    London, United Kingdom CPL Specialist Full time

    **Customer Service Associate (CSA) / Fluent German speaker** Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoices andcustomer and sales data, as well as...

  • Customer Service Desk Associate

    5 days ago

    London, United Kingdom Eataly UK Full time

    As the **Customer Service Desk Associate**, you will provide friendly, informative and proactive customer service to any customer who may either approach the desk, be referred to the desk by a colleague or look to need some assistance in some way. As a Customer Service Desk Associate you will be involved in proving store information and service and could be...

  • Customer Service Associate

    2 weeks ago

    London, United Kingdom UnderPinned Full time

    **Company : UnderPinned** **Location : UnderPinned HQ, 1 Gossamer Gardens, E2 9FN, London** **Point of Contact: Jack Williams** **Schedule : Full-time** **Salary: £23,000 on a five-day week (Monday to Friday, 9-5 UK time, Remote)** **Overview** **UnderPinned is seeking an ambitious, analytical, and experienced Customer Service Associate to help...

  • Residential Customer Service Associate

    2 weeks ago

    London, United Kingdom Jackson Sims Recruitment Full time

    **Job description** Jackson Sims Recruitment are currently seeking a full time **Residential Customer Service Associate** for a permanent position student accommodation in Southeast, London. **Key Responsibilities**: - Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living - Supports the creation of a...

  • Graduate Customer Service Associate for

    2 weeks ago

    London, United Kingdom Katie Bard (Angela Mortimer Plc) Full time

    A well-established international payment business is in need of a talented Customer Service Associate to join their growing team on a temp ongoing basis. With a minimum commitment of 6 months, this role provides a great opportunity for recent graduates tokickstart their careers. You will be earning a competitive hourly rate, along with holiday pay, and the...

  • Customer Success Management Associate

    4 days ago

    London, United Kingdom Moody's Investors Service Full time

    Essentials **Responsibilities**: - Be accountable for your customer’s overarching success with KYC throughout the customer lifecycle, including customer adoption, account health, expansion and retention - Position Moody’s Analytics KYC as the trusted advisor, sharing industry best practices and KYC resources, such as training, user events, product...

  • Customer Success Management Associate

    4 days ago

    London, United Kingdom Moody's Investors Service Full time

    Essentials **Responsibilities**: - Be accountable for your customer’s overarching success with KYC throughout the customer lifecycle, including customer adoption, account health, expansion and retention - Position Moody’s Analytics KYC as the trusted advisor, sharing industry best practices and KYC resources, such as training, user events, product...

  • customer service associate

    3 days ago

    London, Greater London, United Kingdom TE Connectivity Full time

    English Debug: RECRUITING_TO_EXPAND_PRESS_ENTER:Collapsed. To expand press enter: RECRUITING_TO_COLLAPSE_PRESS_ENTER:Expanded. To collapse press enterCareer Opportunities: CUSTOMER SERVICE ASSOCIATE (132222)Requisition ID 132222 - Posted - CUSTOMER SERVICE - Great BritainAt TE, you will unleash your potential working with people from diverse backgrounds and...