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Customer Service Associate

3 weeks ago

London, United Kingdom bagport UK Ltd, Lost Property Office, Heathrow Full time

bagport UK Ltd are looking for permanent, full time Service Associates to join the Lost Property Office team at Heathrow Airport working a 40 hour week variable Monday through to Sunday.

Required to start asap

£11.05 per hour

Starting bonus of £200 with a further £300 on completion of six month probabionary period.

We operate between 6.45am - 7pm, 7 days per week. Shifts will be allocated on a rotating basis.

**Before you start**:

- You must be able to commit to being able to get to Heathrow for 6.45am starts and be able to get home safely if you are scheduled on a 7pm finish.
- You must have stamina for extensive periods of walking, standing, lifting, pulling and pushing
- You must be willing to undertake a criminal record check
- If you do not already have an airside pass, you must be able to provide references to cover your employment and whereabouts for the past 5 years.
- It is essential that you are not colourblind as you would be unable to use the essential equipment needed to fulfil this role.
- **The Role**:

- Walking around the airport to various stations to collect items of Lost Property and return them back to the office.
- Conduct investigative work to identify the items.
- Use a database to match the items with their owners.
- Preparation of documents to be retained by customer.
- Prepare and pack items to be shipped.
- Work to set targets
- Prepare reports and provide feedback on results

**The essentials**: **You must be physically fit and able as the role involves extensive periods of walking and heavy lifting ** Excellent written and verbal English skills a must
*
- Experience in a high-pressure Customer Service environment (preferably in an airport, call centre, service desk environment or similar)
- Proficient in the use of Word, Excel, Outlook and the ability to quickly learn and operate internal databases and external systems after training.
- Educated to GCSE level or equivalent, with English Language and Mathematics (grade C or above)

The nice to have: Experience of handling and counting money
- Experience of using Tills
- Advanced IT skills
- Drivers licence
- Airside pass

**To do the job well, you should be**: **Honest and trustworthy ** Strong written and verbal communication
- Enthusiastic and proactive approach
- Team player
- Excellent inter-personal, listening and communication skills, both written and orally
- Good conflict management skills
- Good self-management skills, to be able to stay calm and professional in the face of conflict or provocation, and to manage own workload to meet deadlines
- Demonstrate initiative and ability to work with mínimal supervision
- Excellent organisational skills and ability to prioritise
- Accurate and good attention to detail
- Reliability - excellent timekeeping and attendance levels
- Appearance - well groomed and excellent levels of personal hygiene at all times

**Job Types**: Full-time, Permanent

Pay: £11.05 per hour

Additional pay:

- Signing bonus

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)