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Sales and Client Services Associate

2 weeks ago

London, United Kingdom Moody's Investors Service Full time

The Client Service associate is responsible for providing superior Customer Service as the first point of contact for Moody's Analytics’ customers across a wide range of products. Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s Analytics product offering.
- Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.
- Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.
- Identify sales and up-sell opportunities for the business.
- Understand and provide constructive feedback on the client experience to the business.
- Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.
- Answer client questions, resolve issues and complete specific client requests.
- Identify product issues; triage, resolve and/or escalate for resolution.
- Facilitate interaction between Moody's Analytics clients and Moody's analysts or economists.
- Support new product launches and new business initiatives including training, marketing activities, feedback to the business etc.
- Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
- Exceptional communication and critical thinking skills.
- Proven experience in a customer service role or contact center would be beneficial but not essential.
- Exposure to financial industry, banking and/or financial markets would be beneficial but not essential.

We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.