Commercial Cancellation and Retention Specialist

2 weeks ago

Fareham, United Kingdom Insync Insurance Solutions LTD Full time

**Position**:Commercial Cancellation and Retention Specialist

**Office Location**:Park Gate, Fareham

**WORKING HOURS**: 35 hours per week.

**Shifts**: Mon
- Thurs between 8am - 6pm. Fridays between 8am - 5pm.

**About Us**

We are Insync Insurance, powered by GRP Join us during this exciting period of growth as we continue to recruit ambitious and motivated individuals to become part of our success story.

A modern insurance broker who serves a large portfolio of clients throughout the UK. We pride ourselves with our first-class customer service and our A-rated policies. Founded in 2014, and one of the UK’s fastest-growing business insurance providers, we are always on the lookout for role-model talent to join our teams.

**REPORTING TO: Finance and Operations Manager**

As a market leading insurance broker Commercial sector, Insync Insurance are experiencing consistent growth and are now looking for experienced individuals to join our vibrant Customer Retention Team.

**JOB PURPOSE**:
Act as a first line of defence to cancellations with understanding and objection handling of the clients requirements or needs. To maximise the recovery of outstanding debt with customers within a reasonable timeframe and to streamline the process to improve recovery rates. Help processing cancellations when they are unable to be saved within a sufficient time frame. To work alongside the sales team, to help process cancellation and replace quotes as efficiently as possible.

**MAIN ACCOUNTABILITIES**:

- Contacting customers to process payments for any outstanding debts and ensure they have a full understanding of the debt recovery process.
- Proactively objection handle to retain customers who have requested to cancel their policies
- Successfully manage the customers journey when setting up a replacement policy
- Taking payments from customers and processing through our systems
- Accurately record, store, input and update information into the relevant IT systems, internal and external.
- Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required.
- Thinking outside of the box to agree suitable payment arrangements for both the customer and the business.
- Overcoming customers objections, tailor approach and actively listen to the customer to enable recovery of funds within reasonable timeframes.
- Using initiative to prioritise workload and balance this alongside customer needs.
- Resolving customer issues by taking ownership and exploring alternative solutions.
- Collaborating with other areas of the business to ensure outstanding debt statements are accurate.
- Work towards individual and team targets.
- Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy.
- Any other adhoc duties.

**Benefits**_: _
- 22-25 days annual leave rising with length of service
- Cycle-to-work scheme
- Restaurant Taste Card
- Death in service x 4 salary
- Long-term sickness cover
- Eye care vouchers
- Discount site for restaurants, cinemas, retailers etc
- Joint pension contribution scheme via Scottish Widows
- 24/7 employee assistance programme
- Salary sacrifice options, including dental and healthcare cash plans
- Company Share options
- Team Incentives
- Recruitment referral fee

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Insurance: 1 year (required)
- Negotiation: 1 year (required)

Work Location: One location

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