Homeless Prevention Adviser, London

2 days ago

London England United Kingdom TN United Kingdom Full time

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  • To provide tailored advice to customers approaching the Housing Options and Advice Service on a range of options and opportunities including housing, training & employment, wellbeing, welfare benefits and debt.
  • To provide specialist advice and casework service to a range of residents including homeless households, households who are threatened with homelessness, households in insecure accommodation, young people, and families.
  • To work jointly with the Housing Assessment and Allocation Services to maximise homelessness prevention and the take-up of a range of effective solutions to meet housing needs.
  • To work with the Private Sector Initiatives Team to plan the delivery of a broad range of housing options that meet the needs of homeless households and others in housing need.

Responsibilities include, but are not limited to:

  • Providing tailored advice on housing options, training & employment, wellbeing & welfare benefits/money management to customers threatened with homelessness or who are living in private rent accommodation or other settled non-social housing.
  • Responding effectively to prevent homelessness through advice, negotiation, mediation, or conciliation, or by securing immediate access to alternative accommodation and generally promoting a housing options approach to service delivery to a full range of customers.
  • Maintaining and developing extensive and specialist knowledge of housing options, homelessness law and practice, and related fields including housing benefit and welfare rights.
  • Delivering advice from drop-in service and attending advice and options surgeries and outreach sessions as required, and visiting people at home who are threatened with homelessness as necessary.
  • Keeping abreast of all housing legislation and local and national policy and practice relating to private sector occupation, homelessness prevention, and housing options, reporting on trends and new initiatives, and making recommendations for change to policy and/or practice.
  • Ensuring that personal and service outcomes and targets are met on time.

Requirements:

  • Experience of working in a service within a pressurised and high-profile environment providing a quality service.
  • Ability to manage a varied caseload including landlord/tenant, mortgage arrears, welfare rights, and homelessness in the public and private sector.
  • Ability to apply negotiation tools and mediation to promote options and opportunities.
  • Ability to maintain detailed case records, recognise service priorities, and meet deadlines.
  • Ability and willingness to undertake home visits and site inspections if required.
  • Enhanced DBS dated within the last 12 months. On the update service? You could be fast-tracked through our recruitment process today.
  • Willingness to complete an enhanced DBS if you do not currently hold one.
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