Customer Service Lead

3 weeks ago


Rochdale, United Kingdom Simon Acres Group Full time

Customer Service Lead – Greater Manchester

Simon Acres Recruitment are looking for a highly self-motivated and driven Customer Service Lead for a Kitchen & Bedroom manufacturer based in Greater Manchester.

Our client has an exciting opportunity for a Customer Service Lead within the business as it continues to expand. Our client’s plans are to be ready for further growth and this role will be a key driver in delivering the Customer Service aspect of the operation of this business growth.

Our client is a growing and major player within the Kitchen and Bedroom manufacturing industry in the North-west. This is a strong and real opportunity to be a key contributor to improving quality performance within the business.

Salary: Circa £27,500 per annum

Working Hours: Monday – Friday, 8:00 – 16:30 (No Weekends)

The Role;

* First point of call in dealing with all customer complaints

* Maintaining close contact with all the relevant team members throughout the business

* Close liaison with the Procurement/ Sales/Production/Warehouse Departments throughout

* Escalating to the Operations Manager and relevant departmental leads to agree remedial plan

* Managing and ensuring delivery of the relevant timelines relating to these remedial plans

* Maintaining communication to the customer with regular updates and progress reports

* Create and deliver to the board relevant KIP’s regarding remedials, costs savings, issues log, RFT rates, OTIF rates, costs of repair, and customer escalation risk

* Analysing the relevant data to identify trends and solutions

* Processing Sales Orders when required

Required Skills/Experience;

* Customer service background with a clear understanding of dealing with customer concerns, and creating a positive resolution

* Advantageous to have experience in the Kitchen and Bedroom manufacturing industry

* IT literate (Essential)

* Numerate / literate (Essential)

* Excellent verbal and written communication skills

* Must be conversant with Microsoft Office package, especially Word and Excel

* Experience of designing /completing and delivering Customer Service KPI’s

* Able to communicate with customers and colleagues to extract and provide relevant information and solutions

* ‘Can Do’ and ‘Flexible’ attitude, and be prepared to work with all areas of the business

* Customer focussed and able to have a sympathetic/empathetic nature when dealing with customers

* Ability to find speedy solutions at minimal cost to the business when dealing with customers, their complaints, and workstream leads

* Advantageous to have sales order processing experience

* Relevant Customer Service qualifications desirable

Simon Acres Recruitment are acting as the employment agency in relation to this vacancy


  • Customer Service

    6 months ago


    Rochdale, United Kingdom Energy Funding Service Full time

    **About us** Energy Funding Service, is a growing company in an exciting industry. We aim to help as many individuals as possible and create a brand in the Energy Industry. Our service is highly valued in the Energy Industry helping people in the UK make their homes more energy efficient. Our team help over 1000 people per week qualify for Government...

  • Customer Service Lead

    4 weeks ago


    Rochdale, United Kingdom CV-Library Full time

    Customer Service Lead – Greater Manchester Simon Acres Recruitment are looking for a highly self-motivated and driven Customer Service Lead for a Kitchen & Bedroom manufacturer based in Greater Manchester. Our client has an exciting opportunity for a Customer Service Lead within the business as it continues to expand. Our client’s plans are to...


  • Rochdale, Rochdale, United Kingdom Service Care Solutions Full time

    About the Role: We are excited to offer an opportunity for a dedicated and passionate individual to join our team as the Rochdale Council Wraparound Services Lead. In this key role, you will be responsible for ensuring sustainable, accessible, and high-quality childcare for children across Rochdale.Your main objective will be to work closely with schools,...


  • Rochdale, Rochdale, United Kingdom Page Personnel Sales Full time

    A leading retail company seeks a Customer Service Advisor to assist customers, ensure positive experiences, and resolve complaints. Key responsibilities include:Assisting customers with enquiries and concerns.Ensuring a positive customer experience at all times.Managing customer complaints and resolving issues in a professional manner.The successful...


  • Rochdale, Rochdale, United Kingdom Gleeson Full time

    We are Gleeson Homes, a leading provider of new-build homes. We are seeking an experienced Regional Customer Relations Lead to join our team.The successful candidate will be responsible for leading our regional customer relations team, ensuring that customers receive a 5-star experience throughout the home-buying process. This includes providing...

  • Customer Service

    6 months ago


    Rochdale, United Kingdom mpeople recruitment limited Full time

    **Customer Service Adviser** - **Rochdale** **Onsite Training followed by Hybrid / WFH Working Schedule** **Working Hours 15 Hours Per Week** **Weekend Working Saturday & Sunday 9am - 5pm** **£11.84 per hour** Mpeople are currently seeking Customer Service Advisors on behalf of our client based in Rochdale. This is a fantastic opportunity to secure a...

  • Customer Service

    7 months ago


    Rochdale, United Kingdom mpeople recruitment limited Full time

    **Customer Service Adviser** - **Rochdale** **2 - 4 Weeks Onsite Training followed by Hybrid Working Module** **Working Hours 37.5 Hours Per Week** **working 5 out of 7 days per week** **Shifts will fall between the hours of 8am - 10pm** **£11.84 per hour** Mpeople are currently seeking Customer Service Advisors on behalf of our client based in...

  • Customer Service

    6 months ago


    Rochdale, United Kingdom mpeople recruitment limited Full time

    **Customer Service Adviser** - **Rochdale** **2 - 4 Weeks Onsite Training followed by Hybrid Working Module** **Working Hours 37.5 Hours Per Week** **working 5 out of 7 days per week** **Shifts will fall between the hours of 8am - 10pm** **£11.28 per hour** Mpeople are currently seeking Customer Service Advisors on behalf of our client based in...

  • Customer Service

    6 months ago


    Rochdale, United Kingdom mpeople recruitment limited Full time

    **Customer Service Adviser** - **Rochdale** **4 Weeks Onsite Training followed by Hybrid Working Module** **Working Hours 37.5 Hours Per Week** **working 5 out of 7 days per week** **Shifts will fall between the hours of 8am - 9pm** **£11.84 per hour** Mpeople are currently seeking Customer Service Advisors on behalf of our client based in Rochdale....

  • Customer Service

    7 months ago


    Rochdale, United Kingdom mpeople recruitment limited Full time

    **Customer Service Adviser** - **Rochdale** **4 Weeks Onsite Training followed by Hybrid Working Module** **Working Hours 37.5 Hours Per Week** **working 5 out of 7 days per week** **Shifts will fall between the hours of 8am - 9pm** **£11.11 per hour** Mpeople are currently seeking Customer Service Advisors on behalf of our client based in Rochdale....


  • Rochdale, United Kingdom Tetrosyl Limited Full time

    You will administer orders and returns of products and have responsibility as part of a team for developing sales leads with a specific range of UK customers. You will be assisting with the communication of specific promotional events and look for sales opportunities from our current customer base selling additional products and services and new business...


  • Rochdale, Rochdale, United Kingdom Gleeson Homes Full time

    Job Opportunity: Delivering 5-Star Customer ServiceGleeson Homes is seeking a skilled professional to lead the regional customer relations team. As a key member of our organization, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.This role requires a strong understanding of customer-centric advice,...

  • Customer Service

    7 months ago


    Rochdale, United Kingdom Careermakers Full time

    **Careermakers Recruitment** is looking to recruit a **"Customer service advisor"** in **Rochdale, OL16.** **The work will involve**: - **Handle inbound and outbound customer service calls in a professional and courteous manner** **- Provide accurate and timely information to customers regarding product inquiries, order status, and issue resolution** -...


  • Rochdale, United Kingdom Store First Full time

    Store First offer the best storage package in the industry and our team lead the way delivering the benefits to our customers We require a sales assistant to join the team at a busy self-storage centre based in Rochdale. Helping businesses & domestic customers find the right space and facilities to match their needs whether they choose to contact us...


  • Rochdale, United Kingdom Page-Hired Full time

    **Customer Service Sales Administrator - Rochdale** - Full-time permanent employment - Basic salary of £23,000 up to £25,300 DOE - Probation bonus - Annual bonus, dependent on P&L - Pension scheme contribution - Complimentary lunch Fridays - Wide range of professional opportunities into in-house sales department or administration team - Onboarding &...


  • Rochdale, Rochdale, United Kingdom Compass UK & Ireland Full time £35,078

    Chef Director OpportunityWe are seeking a highly skilled and experienced Chef Director to lead our dedicated catering team in Rochdale, providing exceptional food services to 140 clients in the business and industry sector.About the TeamWork in a team of 50 with 4 direct reports and up to 3500 customers on site.Collaborate with colleagues to deliver...


  • Rochdale, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £24,000 per annum. **Customer Service Advisor benefits**: - Canteen on site - Free car parking on site - Good links to public transport - Uniform provided - PPE provided **Customer Service Advisor role**: - Provide accurate information about products, services, and company policies to...


  • Rochdale, United Kingdom Clearabee Full time

    **Job Title**: Customer Service Representative - Waste Services Supply Chain **Location**: Rochdale **Position Overview**: As a Customer Service Representative specialising in waste services supply chain management, you will be responsible for managing customer inquiries, addressing concerns, and facilitating efficient communication between clients and...


  • Rochdale, United Kingdom Bamford Contract Services Ltd Full time

    Customer Services Advisor Location: Rochdale Working Hours: Monday to Friday, 37.5 hours per week Salary: £12.30 per hour Contract: Temporary (Immediate Start) Benefits: Onsite Parking We are looking for a dedicated and experienced CCustomer Services Advisor to join our client's team in Rochdale. This is a temporary position with an immediate...


  • Rochdale, United Kingdom Number One Kitchens Full time

    We are a retail supplier of fitted kitchens looking for an enthusiastic person to join our Customer Service team. The role would include providing first class customer service to our customers, resolving customer issues and queries. You would be expected to make appointments, take payments and book deliveries. **Skills**: You will need a strong focus on...