Customer Service Representative

3 weeks ago


Rochdale, United Kingdom The Recruitment Source Full time

We’re recruiting for Customer Service Advisors to earn up to £24,000 per annum.

**Customer Service Advisor benefits**:

- Canteen on site
- Free car parking on site
- Good links to public transport
- Uniform provided
- PPE provided

**Customer Service Advisor role**:

- Provide accurate information about products, services, and company policies to customers.
- Assist customers in resolving issues and finding appropriate solutions.
- Process returned goods and items for customers within agreed time-frames.
- Ensure customer complaints are handled effectively and escalated when necessary.
- Maintain a high level of knowledge about our products and services to effectively assist customers.
- Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
- Document and update customer interactions and transactions in the company's CRM system.
- Meet or exceed individual and team performance targets, including customer satisfaction, response times, and quality of service.
- Handle escalation calls in the first instance to establish.

Training is included to prepare you for this role

**Customer Service Advisor pay**:
£24,000 per annum.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension

Ability to commute/relocate:

- Rochdale: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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