Customer Support Manager
1 week ago
Customer Support Manager
Pertemps are currently recruiting for an experienced Customer Support Manager who has previous experience within the housing development sector for our client based in Basingstoke. This is a full time, permanent position and will involve traveling to various sites.
Key Responsibilities:
- Manage the customer service experience post completion
- Carry out inspection works to ensure quality of all homes prior and post completion
- Liaise with colleagues from customer service, production and sales
- Communicate with customers after their move in and are settling in seamlessly
- Liaise with sub contractors ensuring that remedials are carried out to correct standard
- Line manage service technicians ensuring they operate effectively
- Provide clear written communication to customers, contractors and colleagues, managing their needs and expectations
Key Requirements:
- Previous experience in a very similar role
- Understanding of the New Homes Quality Code
- Knowledge of construction including PMA Awareness is essential
- Knowledge of residential property and competitors is essential
- Experience with RSL Liaison
- General knowledge of NHBC Technical requirements and guidelines
- Excellent customer service skills
The Customer Support Manager Role:
- Monday to Friday 8.30am - 4.30pm
- Site based 3-4 times a week
- Starting salary of £38,000
- Car Allowance of £5,000
- 25 days annual leave plus bank holidays
If you are interested in this Customer Support Manager role please apply below or call Jemma at Pertemps
-
Technical Customer Support
7 months ago
Basingstoke, United Kingdom JM Business Support Full timeWe are seeking a passionate and tech-savvy individual who enjoys solving complex problems and has a keen interest in software and technology. If you have exposure to the Salesforce community or are looking to advance your career in this area, we have an exciting opportunity for you. Our client is a Salesforce-based all-in-one venue management solution that...
-
Customer Support Manager
1 month ago
Basingstoke, United Kingdom CV-Library Full timeCustomer Support Manager Pertemps are currently recruiting for an experienced Customer Support Manager who has previous experience within the housing development sector for our client based in Basingstoke. This is a full time, permanent position and will involve traveling to various sites. Key Responsibilities: - Manage the customer service experience post...
-
Customer Support Manager
3 weeks ago
Basingstoke, United Kingdom Pertemps Basingstoke Full timeCustomer Support ManagerPertemps are currently recruiting for an experienced Customer Support Manager who has previous experience within the housing development sector for our client based in Basingstoke. This is a full time, permanent position and will involve traveling to various sites.Key Responsibilities:- Manage the customer service experience post...
-
Customer Support Manager Basingstoke
2 weeks ago
Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full timePertemps Basingstoke Vacancy:We are currently recruiting for an experienced Customer Support Manager to join our team in Basingstoke.Job Description:The Customer Support Manager will be responsible for managing the customer service experience post completion, carrying out inspection works to ensure quality of all homes prior and post completion, liaising...
-
Support Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Victim Support Full timeJob OpportunityWe are seeking a skilled Support Specialist to join our team in Hampshire & Isle of Wight, working 37.5 hours per week. This role is offered on a hybrid basis with 3 days working from the office in Basingstoke and 2 days working from home.The ideal candidate will have resilience and adaptability, along with a passion for making a difference...
-
Customer Support Excellence Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom Miller Homes Full timeAbout Miller HomesMiller Homes is a leading national homebuilder with a strong reputation for delivering outstanding quality family homes and exceptional customer service.Role OverviewWe are seeking an experienced Customer Support Manager to join our Customer Services team in the South region, reporting directly to the Regional Customer Services...
-
Customer Support Advisor
6 months ago
Basingstoke, United Kingdom iWork Recruitment Limited Full timeContract to start on 12-02-24 until 11-05-24 with a possible extension. **Job Purpose** To provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels we offer, to agreed targets and service levels. Where required make proactive outbound contacts with...
-
Customer Support Specialist
2 months ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Basingstoke, UK.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when necessary...
-
Customer Support Specialist
2 months ago
Basingstoke, United Kingdom CV-Library Full timeRole: Customer Support Specialist Location: Basingstoke Salary: £25-27k Role Overview: As a Happiness Team Member, you'll be at the forefront of our mission to provide exceptional after-sales support. You'll handle customer queries related to energy usage, billing, and tariffs, ensuring our customers feel confident and supported. Your ability...
-
Customer Support Advisor
6 months ago
Basingstoke, United Kingdom X2recruit Full timeX2 Recruit are looking for a Customer Support Advisor for our Client based in Basingstoke and Greenham. This role will be within the mutual exchange team 3 month assignment, maybe extended further. To provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels we...
-
Customer Support Specialist
2 months ago
Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Basingstoke, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Customer Support Advisor
6 months ago
Basingstoke, United Kingdom Sovereign Housing Full timeWe have an opportunity for a **Customer Support Advisor** to join our team in Newbury or Basingstoke. This is a full time permanent role and will be a mix of home and office working. The starting salary is £25,000 - £28,000 depending on experience. **The Role**: As part of our Customer Management Centre you'll be providing administrative responses to...
-
Technical Customer Support
6 months ago
Basingstoke, United Kingdom Zebra Technologies Full time**Remote Work: No** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...
-
Customer Support
6 months ago
Basingstoke, United Kingdom Fortius Full timeWorking in a high-volume target driven environment, to contribute to supplier retention through verifying supplier submissions in a timely and accurate manner, resolving issues and rejections in a pro-active way. **Roles and Responsibilities**: - To accurately verify documents submitted by suppliers, based on set-criteria and in-line with the agreed...
-
Customer Support Advisor
6 months ago
Basingstoke, United Kingdom Sovereign Housing Full timeWe have an opportunity for a Customer Support Advisor to join our team in Basingstoke. This is a full time fixed term role for 12 months and will be a mix of home and office working. The starting salary is £25,000 - £28,000 depending on experience. **The Role**: As part of our Customer Management Centre you will be providing administrative responses to...
-
Crime Support Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Victim Support Full timeAbout Victim SupportVictim Support is a leading charity that provides specialist services to people affected by crime across England and Wales.We are committed to creating an environment where all staff and volunteers feel respected and heard, striving to represent the diverse communities we serve.Job OverviewThis exciting opportunity for a Caseworker is...
-
Customer Service and Support Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Yorktel Full timeYorktel is seeking a highly skilled Customer Service and Support Specialist to join their team.The ideal candidate will possess excellent customer service skills, strong communication abilities, and a keen interest in technology. As a key member of the Yorktel team, this individual will be responsible for delivering exceptional support to customers,...
-
Customer Support Helpdesk Engineer
2 months ago
Basingstoke, United Kingdom STELLAR360 Full timeJob Title: Customer Service Helpdesk Engineer Location: Basingstoke, HampshireJob Type: Full-time Company Overview: We are proud to partner with a leading provider of communication solutions, renowned for their innovative technologies that have shaped industries for nearly a century. At the forefront of communication system development, we are committed to...
-
Customer Service Manager
1 month ago
Basingstoke, United Kingdom CV-Library Full timeIn a Nutshell… We have a fantastic opportunity for a Customer Service Manager to join our team within Vistry Southern, at our office in Basingstoke, Hampshire. As our Customer Service Manager, you will have expert understanding of NHBC guidelines, will be able to diagnose complex defects as and when they arise, seeing them through to resolution. As a...
-
Customer Retention Manager
1 week ago
Basingstoke, Hampshire, United Kingdom KONE PLC Full timeAbout the PositionThis role offers an exciting opportunity to join our team as a Customer Retention Manager. You will be responsible for developing and implementing strategies to retain existing customers and expand our customer base.Key ResponsibilitiesDevelop and execute customer retention strategies to drive revenue growth.Build and maintain strong...