Customer Support Manager Basingstoke

4 days ago


Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full time

Pertemps Basingstoke Vacancy:

We are currently recruiting for an experienced Customer Support Manager to join our team in Basingstoke.

Job Description:

The Customer Support Manager will be responsible for managing the customer service experience post completion, carrying out inspection works to ensure quality of all homes prior and post completion, liaising with colleagues from customer service, production and sales, communicating with customers after their move in and are settling in seamlessly, liaising with sub contractors ensuring that remedials are carried out to correct standard, line manage service technicians ensuring they operate effectively, providing clear written communication to customers, contractors and colleagues, managing their needs and expectations.

Key Requirements:

  • Previous experience in a very similar role
  • Understanding of the New Homes Quality Code
  • Knowledge of construction including PMA Awareness is essential
  • Knowledge of residential property and competitors is essential
  • Experience with RSL Liaison
  • General knowledge of NHBC Technical requirements and guidelines
  • Excellent customer service skills

Benefits:

  • Starting salary of £38,000
  • Car Allowance of £5,000
  • 25 days annual leave plus bank holidays

Company Overview:

Pertemps Basingstoke is a leading recruitment agency in the region, offering a range of services to businesses and individuals. We are committed to delivering exceptional results and building long-term relationships with our clients.

Location:

The position is based in Basingstoke, Hampshire, with regular site visits required.

Application Instructions:

If you are interested in this Customer Support Manager role, please apply below or contact Jemma at Pertemps for more information.



  • Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full time

    Pertemps Basingstoke is seeking a skilled Transport Support Administrator to join their team in Basingstoke. The ideal candidate will have excellent communication skills and be able to work well under pressure.Key Responsibilities:Liaise with drivers to ensure timely deliveryWork closely with the Transport Team to manage transport shift activitiesEnsure all...


  • Basingstoke, Hampshire, United Kingdom Basingstoke Full time

    To support Basingstoke\u2019s customer experience journey, a new role has been created for a Continuous Improvement Officer to join the Programme Management Office (PMO) and Improvement team.The team sits within the Customers, Digital and Improvement Directorate, providing strategic advice and guidance along with the delivery of programmes and projects,...


  • Basingstoke, Hampshire, United Kingdom The Best Connection - Basingstoke Full time

    The Best Connection is a leading logistics provider in Basingstoke, seeking experienced 5t Drivers to join their team on a Temp to Perm basis.Job Description:Deliver and install tech and white goods across Southern EnglandWork with a reputable blue chip client based in Basingstoke to ensure seamless delivery and installation processesYour Skills and...

  • Sales Associate

    4 weeks ago


    Basingstoke, Hampshire, United Kingdom Basingstoke Full time

    Location: Basingstoke Hours per Week: 16 hours with the opportunity to work more hours. Shift pattern: Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: £8.65 - £11.90 per hourAbout the Role:We are seeking a Sales Assistant to join our team at Basingstoke. As a Sales...


  • Basingstoke, Hampshire, United Kingdom Densell Recruitment Full time

    Project Manager Basingstoke£42,000 - £47,000 plus vehicleDensell Recruitment is seeking an experienced Project Manager to join their successful and developing business in Basingstoke. This role will involve overseeing subsidence related projects, mainly residential, as well as opportunities to learn and develop skills for various other projects in the...


  • Basingstoke, Hampshire, United Kingdom Basingstoke Full time

    To support our customer experience journey, we are seeking a Continuous Improvement professional to join our Programme Management Office (PMO) and Improvement team in Basingstoke.The ideal candidate will have previous experience of working in a business and project management environment, knowledge of continuous improvement techniques, process reengineering,...

  • Sales Team Member

    4 days ago


    Basingstoke, Hampshire, United Kingdom Basingstoke Full time

    Location: BasingstokeHours per Week: 16 hours with the opportunity to work more hours.Shift pattern: Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview.Salary: £8.65 - £11.90 per hourAbout the Job:We are seeking a Customer Service Representative to join our team in...

  • Van Driver Position

    4 weeks ago


    Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full time

    Van Driver Job DescriptionWe are recruiting for Van Drivers to join a leading distribution company in Basingstoke. As a Van Driver, you will be responsible for delivering products to customers, working as part of a team, and providing excellent customer service.Key Responsibilities:- Delivering products to customers- Working as part of a 2 or 3-man team-...

  • Logistics Driver

    3 weeks ago


    Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full time

    Van DriverOngoing Job OpportunityPertemps is currently recruiting for Van Drivers to work with a leading distribution company in Basingstoke.Key Responsibilities:Delivering products to customersWorking in a team environmentEnsuring safe unloading practicesParticipating in heavy lifting activitiesProviding excellent customer serviceWorking a 0600 start time,...


  • Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time

    Job OverviewVero HR Ltd is seeking a highly driven Business Development Manager to join their growing team in Basingstoke. As a key member of the team, you will be responsible for identifying new business opportunities and engaging with potential clients.About the RoleIn this role, you will work closely with a supportive team to drive revenue growth by...


  • Basingstoke, Hampshire, United Kingdom Priority Appointments Full time

    We are seeking an accomplished Client Relationship Manager to join our team at Priority Appointments in Basingstoke. This is an exceptional opportunity to build and manage client relationships, drive revenue growth, and provide exceptional customer service.Company OverviewPriority Appointments is a well-established and highly regarded Recruitment Consultancy...


  • Basingstoke, Hampshire, United Kingdom Exertis Full time

    We are seeking a highly skilled Sales Development Manager to join our Retail team in Basingstoke. This role offers an exciting opportunity to develop and manage customer relationships, driving sales growth across our portfolio of leading brands.Company OverviewExertis is a leading distributor of technology products, serving the UK market with expertise and...


  • Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full time

    Pertemps Basingstoke is recruiting HGV Class 2 Drivers to work on behalf of a leading distribution company in Basingstoke. This is a temporary ongoing role requiring weekend work.The role involves delivering various goods directly into customers' premises with the assistance of a driver's mate. We are looking for enthusiastic and hardworking drivers...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Are you looking to start a new career in an office environment? This could be the perfect opportunity.We are working with a well-established company based in Basingstoke, which has been successful for over 30 years. They are expanding their team and seeking someone to join them in a role involving processing orders.This position requires excellent attention...


  • Basingstoke, Hampshire, United Kingdom Pertemps Basingstoke Full time

    Pertemps Basingstoke is seeking a highly skilled Supply Chain Team Leader to oversee sales and procurement order processes. This role requires a strong understanding of supply chain management, customer service, and operations.The successful candidate will be responsible for leading a team of administrators, working closely with the supply chain manager, and...


  • Basingstoke, Hampshire, United Kingdom Academics Ltd Full time £33,945 - £37,336

    Safeguarding and Attendance Professional - Permanent PositionA prestigious special educational needs school in Basingstoke seeks a highly skilled Safeguarding and Attendance Professional to join their team.The successful candidate will work closely with students, staff, and parents to ensure the highest standards of safeguarding and attendance protocols are...


  • Basingstoke, Hampshire, United Kingdom Basingstoke and Deane Borough Council Full time

    Urban Planning Compliance Manager - Basingstoke and Deane Borough CouncilBasingstoke and Deane Borough Council is seeking a highly skilled and proactive individual to join our Compliance and Enforcement Team at a senior level.The primary responsibility of this role is to contribute to the delivery of an effective compliance and enforcement service, focusing...


  • Basingstoke, Hampshire, United Kingdom Basingstoke College of Technology Full time

    Cover Teacher Job DescriptionWe are seeking a highly motivated and experienced Cover Teacher to join our team at Basingstoke College of Technology. As a Cover Teacher, you will be responsible for providing high-quality educational experiences for our students, supporting them in their academic journey and helping them to reach their full potential.The...


  • Basingstoke, Hampshire, United Kingdom GSL Education - Southampton Full time

    At GSL Education - Southampton, we are seeking a dedicated and enthusiastic Support Assistant to join our team in Basingstoke. This is an exciting opportunity for a motivated individual to support students with Special Educational Needs (SEN) in a school setting.Salary Details:The successful candidate will receive a competitive hourly rate of £76.04 per...


  • Basingstoke, Hampshire, United Kingdom Jameson Legal Full time

    About Jameson LegalJameson Legal is a thriving UK law firm with a strong reputation in the market. Our will, trusts and probate team is seeking an experienced legal secretary to join their collaborative and dynamic environment in Basingstoke.The RoleWe are looking for a skilled and organized individual to assist our specialized lawyers and partners in...