Security Contracts Manager

3 weeks ago

Romford, United Kingdom Nextra Recruitment Limited Full time

Job Opportunity: Contracts Manager – Security (Manned Guarding)
Location: Head Office: Kent
Candidate Location: South / South East / Home Counties
Salary: Negotiable
Employment Type: Full-Time

Unlock Your Career Potential with a leading family-owned Security & FM services business, with over 20 years in the industry.
Are you an experienced professional in the security industry with a passion for leadership and operational excellence?
We invite you to join us as a Contracts Manager—a role that offers exciting career progression, with the potential to grow into a Director-level position.

We pride ourselves on delivering outstanding security solutions. As Contracts Manager, you will play a pivotal role in ensuring service excellence across our client sites, while fostering growth and development within your team. This is a hands-on position ideal for a dynamic individual who thrives on variety and is driven to achieve success in a growing organization.

Role Purpose

As a Contracts Manager, you will:

* Lead operational delivery for client sites, ensuring safety, efficiency, and service excellence.

* Build and nurture high-performing teams, enabling individual and organizational success.

* Cultivate strong relationships with clients, and security officers, acting as a trusted advisor and problem-solver.

* Drive continuous improvement, ensuring compliance with industry standards and company policies.

* Maintain and support the growth of the business, continuously bringing new ideas to the forum.

What You’ll Be Responsible For

Operational Excellence:

* Manage security operations to meet and exceed KPIs, SLAs, and customer expectations.

* Conduct regular site visits, ensuring seamless service delivery and high client satisfaction.

* You will be responsible for all security officers, across all sites. You will be fully supported by the Security Operations Director and, you will have a team reporting to you.

* Investigate and resolve incidents promptly, maintaining compliance with regulatory standards.

* You will have experience in managing Staff Rota’s / Payroll with a full understanding commercially and financially.

Team Development:

* Lead by example, fostering a culture of professionalism and accountability.

* Identify training needs, ensuring your team completes all mandatory inductions and development programs.

* Develop succession plans to support team growth and your own career progression.

Customer Focus:

* Act as a key point of contact for clients, resolving challenges with a proactive and solutions-oriented approach.

* Deliver reports and analyse data to drive operational improvements and strategic decision-making.

Compliance and Safety:

* Promote a health and safety-first culture, ensuring all services align with SHEQ policies.

* Monitor and report near misses, incidents, and safety performance metrics.

What We’re Looking For

Essential Skills and Experience:

* Proven track record in security operations, with supervisory or management experience in the manned guarding sector.

* Strong knowledge of Private Security Industry legislation and best practices, including commercial and residential business operations.

* Exceptional leadership skills with the ability to inspire and develop teams.

* Excellent communication and customer service abilities, with a focus on building lasting relationships.

* Proficient in IT, including CRM systems and Microsoft Office.

* Flexible and adaptable, with a positive attitude and the ability to thrive under pressure.

* Valid SIA license (SG or DS) and full UK driving license required.

* You will report to the Security Operations Director

Why Join Our Team?

* A dynamic role offering diverse challenges and opportunities. We have a long history in the Security sector and related industries.

* We have a very strong Management and Director team with many years of cumulative Security & FM experience, all from diverse backgrounds including the Police force, Metropolitan Police, Counter Terrorism, Military and Leadership.

* A clear path for career growth, with potential progression to Director-level leadership.

* A supportive, professional environment where your contributions and hard work are recognised and rewarded.

Ready to Lead the Way?
Take the next step in your career and make a lasting impact in the security industry. Apply today to join as Contracts Manager (Security) and unlock your potential for growth and success

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