Customer Service Administrator
5 months ago
Due to continued growth we have an exciting opportunity for a Customer Service Administrator to join our friendly team based in Romford.
**Salary - **£27,375 per annum, plus bonus
**Type - **Permanent, Full Time
**Working Pattern - **Monday to Friday, 8:30am to 5:00pm
We are looking for a positive and enthusiastic individual with a genuine passion for providing a professional customer service experience.
Do you have:
Excellent customer service, communication and interpersonal skills?
An ability required to prioritise, multi-task, and manage your time effectively?
If so then we would like to hear from you
**Key areas of responsibilities include**:
- Resolving customer care issues in order to prevent their escalation.
- Logging, keying and tracking stock, and identifying and reducing unallocated stock.
- Arranging fittings and work using the fitting diary.
- Liaising with fitters, clients and sites/sales.
- Participating in office duties, such as answering phone calls, managing incoming and outgoing post, and carrying out general housekeeping tasks.
- Ensuring all administration tasks are accurately completed and in line with our compliance standards.
- Utilising a variety of computer programmes to complete tasks efficiently.
**Key Requirements**:
- Commitment to working well under pressure and as part of a team.
- Articulate, computer-literate, and excellent communication skills.
- Proven experience in an administration role.
**Our generous benefits package includes**:
- Competitive Bonus
- 32 days holiday including 8 bank holidays
- Additional days leave for long service
- Health care plan provided by Westfield Health
- Life Insurance
- Contributory Pension scheme
- Free on-site parking
- Cycle to work scheme
- All inclusive and paid for team building days out
- Extensive training programs for ongoing learning and development
- A generous employee discount
**Designer Contracts is an equal opportunities employer**
Across the UK we have been installing all types of flooring for many years. We are a progressive, customer service focussed company that goes beyond an extensive product range of floorcoverings and includes
- **Curtains & Blinds**:
- **Showhome & Design Services**:
- **Furniture & Lighting**
We are a national company with a unique network of 15 regional centres. Since 1992 we have enjoyed considerable growth, allowing us to build considerable financial resources, a robust operational structure, fantastic buying power and an experienced workforce of 300 employees. This gives us great stability and it means you can trust us to meet all your needs; now and in the future.
Telephone**:01246 854577
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