Client Support and Sales Administrator
7 months ago
**About us**:
Elite is one of the leading providers of security systems and installers of windows, automatic doors, and manual doors. Elite provides a bespoke service for clients, in all types of commercial and communal buildings. Elite’s services include undertaking remedial repairs, installation and ad hoc project work and planned preventative maintenance in and around the London area.
**Specific Duties and Responsibilities**:
- Raising all new requests that come via all channel of communications
- following the processes manual
- Raise new sales enquiries
- utilizing the company’s integrated control system Clik
- Raising status 14 - following precisely processes manual given
- Setting call-backs and advising team where needed in order to register and monitor progress of sales.
- Supporting quote conversion by chasing for acceptance and closing lost deals on designated pipelines -(Reactive/Remedial/New works) - following precisely process manual given
- Database management (Clik contact cleansing) (exception CBRE)
- Assisting with planning for events and Exhibitions and Corporate Hospitality
- Working with the Client Liaison Manager providing operational support
- Forwarding mails and highlighting any issue that clients may to Escalate issues to Client Liaison Manager as required
- Supporting the estimating team where necessary on ad Hoc basis
- Arrange site surveys for new clients
**What we can offer you**:
- Company car
- 30 Days holiday
- Travel pay (Mobile workers)
- Competitive salary
- Company Pension
- Performance bonus
- Long service benefits
- Tablet/Ipad or laptop
- Work mobile phone
- Enhanced Paternity/Maternity/Adoption
- Overtime after hours and Saturdays paid at 1.5 x rate
- Sundays and Bank holidays paid at 2 x rate
- Full UK Driving license
- Experience working in a customer facing environment
- GCSE A-C including Maths and English
- Excellent working knowledge of MS Office
- Adaptable to a changing working environment with competing demands and is able to deal with frequent change, delays or unexpected events, work to resolve issues
**Job Types**: Permanent, Full-time
**Salary**: £22,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
Schedule:
- 10 hour shift
- Monday to Friday
Ability to commute/relocate:
- Romford: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have your own vehicle?
**Experience**:
- Administrative: 3 years (required)
- Sales: 2 years (required)
Licence/Certification:
- UK Driving Licence (required)
Work Location: In person
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