Customer Service Coordinator
1 day ago
Our Client based in Reading is looking for a Customer Service coordinator to join their team on a contract basis for initially 8 weeks, with a view to going permanent for the right candidate.
As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.
Key Responsibilities
* Schedule planned maintenance and reactive works for a team of engineers
* Complete relevant documents such as permits to ensure works go ahead as planned
* Work on multiple customer portals
* Manage the diaries including re-scheduling works to cover engineer absences or emergency works
* Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
* Work with the relevant field line managers to utilize the engineers as productively as possible
* Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
* Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
Skills and Experience
Essential
* Customer Service skills and experience
* Outstanding written and verbal skills
* Ability to multi-task and work well in a high-pressured environment
* Computer proficiency with the ability to handle multiple PC applications at once
* A strong sense of urgency, the ability to follow-through and have attention to detail
* Excellent decision making and problem-solving skills
* Good organizational skills
-
Customer Service Coordinator
1 day ago
Reading, United Kingdom CV-Library Full timeOur Client based in Reading is looking for a Customer Service coordinator to join their team on a contract basis for initially 8 weeks, with a view to going permanent for the right candidate. As a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries,...
-
Customer Service Coordinator
5 months ago
Reading, United Kingdom Intec Recruitment Full timeAs a customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities. **Key Responsibilities** - Schedule planned maintenance and reactive works for a team of engineers -...
-
Customer Service Coordinator
2 months ago
Reading, United Kingdom CV-Library Full timeWe are looking to recruit a full time Customer Services Coordinator for a busy maintenance company based in Reading, Berkshire. You will be based full time at their head office but some travel to customer sites and client meetings may be required in the future, so you will have to be a car owner / driver. Job hours are 7.30 am to 4.30pm Monday to Friday...
-
Sales and Customer Service Coordinator
1 month ago
Reading, Reading, United Kingdom Macfarlane Packaging Full timeSales and Customer Service CoordinatorKey Responsibilities:• Provide exceptional customer service and support to clients in the packaging distribution sector.• Develop and maintain strong relationships with existing clients to drive sales growth and retention.• Identify new business opportunities and collaborate with internal teams to secure new...
-
Experienced Customer Service Project Coordinator
3 weeks ago
Reading, Reading, United Kingdom B&Q Full timeAbout the Job: We're looking for a highly skilled Customer Service Project Coordinator to support our showroom teams and installers in delivering an exceptional customer experience. Key Responsibilities: You'll be responsible for providing expert advice and assistance to customers throughout their project journey, ensuring seamless communication and timely...
-
Administrative Services Coordinator
1 week ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeCompany OverviewKYOCERA Document Solutions UK is a leading provider of innovative document management solutions. Our team is dedicated to delivering exceptional customer service and support.About the RoleWe are seeking an experienced Administrative Services Coordinator to join our In-Life Contracts Management team. As an Administrative Services Coordinator,...
-
Customer Service Specialist
2 days ago
Reading, United Kingdom Xact Placements Ltd Full timeCustomer Service Specialist About Us: Our client is dedicated to providing top-tier Facilities Infrastructure Services that empower organisations to focus on their core business activities. Their expertise spans Facilities Services, Information Technology and Communication Services, and Energy Management Services. They pride themselves on being...
-
Customer Service Specialist
3 weeks ago
Reading, United Kingdom CV-Library Full timeCustomer Service Specialist About Us: Our client is dedicated to providing top-tier Facilities Infrastructure Services that empower organisations to focus on their core business activities. Their expertise spans Facilities Services, Information Technology and Communication Services, and Energy Management Services. They pride themselves on being...
-
Customer Service Specialist
1 week ago
Reading, United Kingdom Xact Placements Ltd Full timeCustomer Service SpecialistAbout Us:Our client is dedicated to providing top-tier Facilities Infrastructure Services that empower organisations to focus on their core business activities. Their expertise spans Facilities Services, Information Technology and Communication Services, and Energy Management Services. They pride themselves on being...
-
Customer Service Ambassador
4 weeks ago
Reading, Reading, United Kingdom Orion Electrotech Full time**Customer Service Ambassador Role**We're seeking a talented Customer Service Ambassador to join our team at Orion Electrotech in Reading. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences through proactive communication and a positive attitude.Key Responsibilities:Handling customer queries...
-
Business Services Coordinator
4 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob Description: We are seeking an experienced Business Services Coordinator to join our team at Thames Water. As a Business Services Coordinator, you will play a vital part in managing the workflow of retained activities and supporting our outsourced partner in resolving exceptions and complex customer queries. You will work closely with various...
-
Service Desk Coordinator
5 months ago
Reading, United Kingdom Black Box Full time**Black Box is looking for a Service Desk Coordinator professional to join our Reading Office,UK !!! The objective of the Service Desk Coordinator role is to successfully manage a number of small projects at one time, ensuring that customer expectations are met. **Responsibilities** - Coordinate the activities required from the initial scoping to the...
-
Service Desk Coordinator
1 week ago
Reading, Reading, United Kingdom Xact Placements Ltd Full timeAs a Service Desk Coordinator at Xact Placements Ltd, you will play a vital role in providing exceptional support to clients across the UK. This dynamic position involves being the first point of contact for customers and suppliers, handling inquiries via phone and email. Your primary focus will be on coordinating facilities services, managing supplier...
-
Business Services Coordinator
4 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob Title: Business Services CoordinatorAbout the Role:The Business Services Coordinator is responsible for managing the workflow of retained activities and supporting our outsourced partner in resolving exceptions and complex customer queries. This role plays a vital part in implementing new processes and systems, continuously improving how we serve our...
-
Business Services Coordinator
1 month ago
Reading, Reading, United Kingdom idibu Full timeThames Water is seeking a skilled Business Services Coordinator to support the management of workflow and customer interactions. In this role, you will play a vital part in resolving exceptions and complex customer queries, while enhancing the customer experience through improved processes and systems.Key Responsibilities:Support the implementation of new...
-
Customer Service and Support Coordinator
3 weeks ago
Reading, Reading, United Kingdom Xact Placements Limited Full timeWe are seeking a highly skilled Customer Service Administrator to join our small friendly Customer Service Team at Xact Placements Limited based in Reading, Berkshire.This pivotal role will involve providing exceptional Customer Service, supporting our Customer Service and Service Delivery teams. You will be responsible for managing calls, co-ordinating and...
-
Customer Services Executive
6 months ago
Reading, United Kingdom STADA Arzneimittel AG Full timeSTADA is an international pharmaceutical company with a mission to "Care for People's Health as a Trusted Partner" for more than 125 years. The company's business pillars are Consumer Healthcare (CHC) products, generics, and specialty medicines, including biosimilars. STADA products are available in more than 120 countries. In 2022, the region formed by the...
-
Customer Service Coordinator
1 week ago
Reading, Reading, United Kingdom The Sherwin-Williams Company Full timeAbout this OpportunityWe are seeking a skilled Sales Support Administrator to join our team in Reading. This role offers an exciting opportunity to work closely with our Trade/DIY sales and account management teams, providing administrative support and expertise.Key ResponsibilitiesSales Support: Create bespoke POS, manuals, and guides for customer accounts;...
-
Financial Service Coordinator
6 days ago
Reading, Reading, United Kingdom Orion Electrotech Full timeWe are looking for a Financial Service Coordinator to join our team at Orion Electrotech in Reading. This role offers a competitive salary of up to £32,000 per annum, plus an 8% performance-based bonus, along with a comprehensive benefits package, including hybrid working options.In this position, you will be responsible for providing exceptional customer...
-
Customer Service Executive
2 months ago
Reading, United Kingdom CV-Library Full timeThis is a newly created role working for our successful Legal Client based in Reading Town Centre as a Customer Service Executive. Part time may also be considered. Within this role you will be responsible for the following: Be a first point of contact for new client enquiries, via telephone and email, and provide an excellent first impression . Filter new...