Senior Customer Service Advisor

3 weeks ago

High Wycombe, United Kingdom Recra Consulting Full time

Senior Customer Representative

Join a leading company impeccably positioned in the food manufacturing industry, a key innovator and well established leading Blue chip food manufacturer with over 5 manufacturing sites. Our client are passionate about their customers, they're innovative, people focused and they are committed to building strong partnerships both internally and externally.

Key Responsibilities:

* Address complex customer challenges and support frontline staff with advanced problem-solving.

* Investigate and resolve customer complaints swiftly and effectively.

* Communicate with customers through phone, email, and chat to ensure satisfaction and efficiently address their needs.

* Data Entry and Management: Maintain up-to-date customer records and process orders.

* Documentation: Track and report on customer queries and issues.

* Operational Improvement: Identify and enhance customer service processes; propose innovative solutions.

* Assist in creating and refining Standard Operating Procedures to maintain service quality.

* Analyse key service metrics to improve response times and customer satisfaction.

* Maintain post-service contact to assess satisfaction and gather feedback.

* Use customer feedback to develop loyalty strategies.

* Stay updated on the company's products, services, and policies to provide informed support.

* Generate detailed reports on customer service performance.

* Evaluate customer feedback and communicate findings to management for product and service refinement.

* Coordinate with sales, marketing, and product development teams to ensure seamless service.

* Address recurrent challenges by collaborating with relevant departments.

* Provide reception support as part of a rotation.

Skills and Qualifications:

* 3-5 years of experience in customer service, including direct handling of concerns and efficient problem resolution.

* Strong verbal and written skills for effective interaction.

* Proficient in data management, scheduling, and report preparation.

* Meticulous attention to ensure accurate record-keeping and high service standards.

* Quick and effective at diagnosing and solving customer issues.

* Skilled at working and assisting within team settings.

* Competent with CRM systems and Microsoft Office.

* Excellent at prioritising tasks and meeting deadlines.

* Qualifications: Minimum of a GCSE grade 5 or equivalent in Maths and English.

For more information please contact the team at Recra

  • Customer Service Advisor

    2 days ago

    High Wycombe, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor position in High Wycombe. Salary dependant on experience. **Your new company** A well established and growing company in High Wycombe are seeking a Customer Service Advisor to join them. **Your new role** As the Customer Service Advisor you will be responsible for the following: - To act as the first point of contact for customers,...

  • Customer Service Advisor

    1 week ago

    High Wycombe, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors Fusion Lifestyle’s **Customer Service Advisors** operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a **Customer Service Advisor** you are responsible for providing a warm, positive and professional welcome to each...

  • Bodyshop Customer Service Advisor

    3 months ago

    High Wycombe, United Kingdom CV-Library Full time

    Bodyshop Advisor / Customer Service Advisor Role: Salary up to £33,000 per annum Permanent roleI am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in High Wycombe area. Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor: You will...

  • Bodyshop Customer Service Advisor

    3 weeks ago

    High Wycombe, United Kingdom Holt Recruitment Ltd Full time

    Bodyshop Advisor / Customer Service Advisor Role:Salary up to £33,000 per annumPermanent roleI am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in High Wycombe area.Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:You will be...

  • Customer Service Advisor

    2 days ago

    High Wycombe, United Kingdom Pertemps SSDC - DDT Full time

    **Customer Service Advisor **We have a great opportunity to join a luxury womenswear brand and work within their customer care function. As a Customer Service Advisor you will be responsible for solving customer queries, upholding company values and providing a first class serviceto valued customers.** **This is a remote working role which can be full time...

  • Customer Service Advisor

    7 days ago

    High Wycombe, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre.Key Responsibilities: * Book vehicles in for repair and liaise with customers. * Organise the allocation of courtesy cars. * Administration. * Maintain good housekeeping.Key Requirements: * Have experience of working in a customer service position. ...

  • Customer Service Advisor

    6 days ago

    High Wycombe, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre. Key Responsibilities: * Book vehicles in for repair and liaise with customers. * Organise the allocation of courtesy cars. * Administration. * Maintain good housekeeping. Key Requirements: * Have experience of working in a customer...

  • Customer Service Advisor

    3 months ago

    High Wycombe, United Kingdom CV-Library Full time

    Kolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre. Key Responsibilities: * Book vehicles in for repair and liaise with customers. * Organise the allocation of courtesy cars. * Administration. * Maintain good housekeeping. Key Requirements: * Have experience of working in a customer...

  • Customer Service Advisor

    3 weeks ago

    High Wycombe, United Kingdom Kolt Recruitment Full time

    Kolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre.Key Responsibilities: Book vehicles in for repair and liaise with customers.Organise the allocation of courtesy cars.Administration.Maintain good housekeeping.Key Requirements : Have experience of working in a customer service position.Have excellent...

  • Customer Service Advisor

    5 days ago

    High Wycombe, United Kingdom Motivation HR Ltd Full time

    We are working with a bodyshop based in High Wycombe, they are keen to find a Customer Service Advisor to join their busy site. Previous experience in a busy bodyshop is advantageous, however not essential.Candidates must have excellent customer service skills.Salary will depend on experience and skill set.If you are looking for your next opportunity then...

  • Customer Service Advisor

    7 months ago

    High Wycombe, United Kingdom LNJ Recruitment Full time

    Often pay reviews (6 months) - Internal promotions - lots of potential career progression - No Experience required - full training provided & opportunity to take CII exam **Customer Service Advisor - £20,000 to £30,000 D.O.E** Are you passionate about providing exceptional client service? Do you enjoy building relationships and helping people find the...

  • Customer Service Advisor

    5 days ago

    High Wycombe, United Kingdom CV-Library Full time

    We are working with a bodyshop based in High Wycombe, they are keen to find a Customer Service Advisor to join their busy site. Previous experience in a busy bodyshop is advantageous, however not essential. Candidates must have excellent customer service skills. Salary will depend on experience and skill set. If you are looking for your next opportunity...

  • Customer Service Advisor

    1 month ago

    High Wycombe, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre.Key Responsibilities: Book vehicles in for repair and liaise with customers.Organise the allocation of courtesy cars.Administration.Maintain good housekeeping.Key Requirements : Have experience of working in a customer service position.Have excellent...

  • Customer Service Advisor

    7 months ago

    High Wycombe, United Kingdom The ICM Group Full time

    _Are you ready to embark on a rewarding journey as a Customer Service Advisor? Look no further! Our exciting retail client are seeking a dynamic individual who thrives on providing top-notch service to our valued and potential customers._ - **Why Choose our client and our customer services advisor role?**_ - _Friendly and Professional Environment: As the...

  • Customer Service Advisor

    7 months ago

    High Wycombe, United Kingdom The ICM Group Full time

    _Are you ready to embark on a rewarding journey as a Customer Service Advisor? Look no further! Our exciting retail client are seeking a dynamic individual who thrives on providing top-notch service to our valued and potential customers._ - **Why Choose our client and our customer services advisor role?**_ - _Friendly and Professional Environment: As the...

  • Customer Service Advisor

    3 weeks ago

    High Wycombe, United Kingdom Gravity Recruit Full time

    Customer Service Advisor High Wycombe Our client is one of the fastest growing companies in the UK in their field. They are currently looking for an Customer Service Advisor to join the team in their High Wycombe branch. Job Purpose: To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the...

  • Customer Service Advisor

    7 months ago

    High Wycombe, United Kingdom Motofix Accident Repair Centres Full time

    **Customer Service Advisor - Repair Centre** **(Up to £29,500 pa)** 45 hours per week Location: (High Wycombe HP11) **Benefits** - Excellent salary - 28 days annual leave (Inclusive bank holidays) - Workplace pension scheme - Free Training and Development Academy - Employee long service rewards (Inc. additional holiday) - Free uniform (and PPE) - Life...

  • Customer Service Advisor

    6 days ago

    High Wycombe, United Kingdom S4 Personnel Ltd Full time

    **Ref: 1039** **Job: Customer Service Advisor** **Location: High Wycombe** **Salary: £10.00 - £11.00** **Main Responsibilities**: **Key Skills**: - Confident telephone manner - Good attention to detail - Great written and verbal communication skills **Experience**: - Previous telephone-based customer service experience S4 is acting as an agency for...

  • Service Advisor

    3 weeks ago

    High Wycombe, United Kingdom CV-Library Full time

    Are you a successful Service Advisor looking to take the next step in your career? Senior Service Advisor – High Wycombe Salary: Basic £30,000 - £40,000 plus uncapped bonus Working Hours: Monday – Friday 8am – 6pm, 1 in 4 Saturdays (paid at 1.5 overtime rate) Due to continuing business success and growth our client has a...

  • Customer Service Advisor

    3 days ago

    High Wycombe, United Kingdom S4 Personnel Ltd Full time

    **Ref: 3413** **Job: Customer Service Advisor/Development** **Location: Loudwater** **Salary: £21,500 - £23,000** **Hours: 10.00 - 18.00** **Main Responsibilities**: This Outbound Customer Service role is working for a well-established company based in Loudwater. The role will involve outbound customer service calls and you will be responsible for...