Customer Success Associate

4 weeks ago


Skipton, United Kingdom Rotherwood Full time

We're seeking a dynamic individual to join our client as a Customer Success Associate based near Skipton.

Responsibilities:

Build strong customer relationships and proactively outreaching to customers to enhance their customer journey.
Delivering professional and engaging customer facing presentations via online meetings for all CPOMS/Raptor products to discuss, current partnership, and identifying areas of additional value.
Identify at-risk customers and collaborate on retention strategies with sales and product teams.
Facilitate smooth onboarding and provide ongoing trusted customer relationships to maximize value.
Coordinate cancellations to provide a positive experience for customers transitioning from the company/products.
Efficiently manage and resolve escalations by identifying root causes, coordinating with relevant teams, and ensuring timely and effective solutions.
Strategic customer interaction utilising Calls to Action and adopting processes to improve product usability and customer satisfaction.
Maintains in-depth knowledge of our products and stays up to date with ongoing product releases
Skills, Qualifications and Experience:

Grade C (or equivalent) or above in Maths and English is essential. Highly motivated individual seeking to establish and grow their career in Customer Success.
Excellent verbal and written communication, presentation, and problem-solving skills.
High degree of professionalism. The ideal candidate executes consistently, is highly dependable, and always approaches situations with a positive, customer-centric attitude.
This is a high-volume position. The individual must be a self-starter with strong organisational and time management skills, self-directed, and able to handle multiple priorities within demanding timeframes.
Excellent interpersonal skills.
Previous experience in the Education sector is desirable.
Previous experience with customer support advantageous



  • Skipton, United Kingdom CV-Library Full time

    We're seeking a dynamic individual to join our client as a Customer Success Associate based near Skipton. Responsibilities: * Build strong customer relationships and proactively outreaching to customers to enhance their customer journey. * Delivering professional and engaging customer facing presentations via online meetings for all CPOMS/Raptor...


  • Skipton, North Yorkshire, United Kingdom Solidus Company Full time

    About the Job:We are looking for a highly motivated and results-driven Customer Success Associate to join our team at Solidus Company. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, developing relationships with existing customers, and driving sales growth.Your primary responsibility will...


  • Skipton, United Kingdom CPOMS Full time

    **Job Title: Customer Success Associate (Cancellations) - Hybrid Role** Founded in 2011, CPOMS has a proven track record in producing market-leading products. With significant growth in recent years within the UK, we have moved into new markets in North America through our acquisition by Raptor Technologies-the U.S. leader in school safety software. Now is...


  • Skipton, United Kingdom CPOMS Full time

    **Job Title: Customer Success Associate (Cancellations) - Hybrid Role** Founded in 2011, CPOMS has a proven track record in producing market-leading products. With significant growth in recent years within the UK, we have moved into new markets in North America through our acquisition by Raptor Technologies-the U.S. leader in school safety software. Now is...


  • Skipton, United Kingdom CPOMS Full time

    **Job Title: Customer Success Associate (Training) - Hybrid Role** Founded in 2011, CPOMS has a proven track record in producing market-leading products. With significant growth in recent years within the UK, we have moved into new markets in North America through our acquisition by Raptor Technologies-the U.S. leader in school safety software. Now is an...


  • Skipton, United Kingdom CPOMS Full time

    **Job Title: Customer Success Associate (Training) - Hybrid Role** Founded in 2011, CPOMS has a proven track record in producing market-leading products. With significant growth in recent years within the UK, we have moved into new markets in North America through our acquisition by Raptor Technologies-the U.S. leader in school safety software. Now is an...


  • Skipton, United Kingdom Computershare Full time

    **Customer Relations Associate **(Complaint Officer) - Remote working (UK wide) or office based in Skipton BD23 if preferred **We give you a world of potential** We have an exciting opportunity within our Customer Relations Team. If you’re passionate about supporting customers, confident in investigating complex cases with a passion to achieve fair and...


  • Skipton, North Yorkshire, United Kingdom Tesco Partners Full time

    Job Title: Festive Seasonal AssociateWe are seeking enthusiastic and customer-focused individuals to fill key roles during the festive season. As a Festive Seasonal Associate, you will play a crucial role in delivering exceptional customer experiences across various Tesco locations.About the RoleYour primary responsibility as a Festive Seasonal Associate...

  • Validation Associate

    6 months ago


    Skipton, United Kingdom Dechra Pharmaceuticals PLC Full time

    Job Introduction Thanks for checking out our vacancy, we’re delighted you want to learn more about Dechra. Dechra are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide. Here at Dechra, our...


  • Skipton, North Yorkshire, United Kingdom Proper Pubs - Stonegate Group Full time

    About UsAt Proper Pubs - Stonegate Group, we take pride in providing high-quality food, drink, and live sport experiences in a warm and inviting environment. Our Front of House Team Members are at the heart of creating unforgettable moments for our guests.Your RoleAs a key member of our front-of-house team, you'll be responsible for ensuring every guest...


  • Skipton, United Kingdom The Range Full time

    **Customer Service Assistant - Part Time** As a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Customer Service Assistant. Must be aged 18 and over, YOU MUST BE ABLE TO WORK MORNINGS AND EVENINGS UNTIL 8PM AND A WEEKEND DAY In this role you will be the face of The Range delivering great service and...


  • Skipton, United Kingdom E&M Talent Partners Ltd Full time

    E & M Talent Partners are delighted to be supporting a global software company in North Yorkshire who are looking to appoint an Customer Service professional to support their busy Customer Success team.Applications will be considered from anyone with previous Customer Service experience but it will be beneficial to have had experience communicating with...


  • Skipton, United Kingdom E&M Talent Partners Ltd Full time

    E & M Talent Partners are delighted to be supporting a global software company in North Yorkshire who are looking to appoint an Customer Service professional to support their busy Customer Success team. Applications will be considered from anyone with previous Customer Service experience but it will be beneficial to have had experience communicating with...


  • Skipton, United Kingdom CV-Library Full time

    E & M Talent Partners are delighted to be supporting a global software company in North Yorkshire who are looking to appoint an Customer Service professional to support their busy Customer Success team. Applications will be considered from anyone with previous Customer Service experience but it will be beneficial to have had experience communicating with...


  • Skipton, United Kingdom Fortem People Full time

    **Job description** Our client is an extremely established superbrand, renowned for their award-winning customer service. We are looking recruit a new member to their small team of customer advisors, to deal with general customer enquiries and provide a 5* experience for their customers. **This is initially a temporary maternity cover contract for approx....


  • Skipton, United Kingdom Silver Cross UK Ltd Full time

    **Customer Service Advisor** Silver Cross is a great place to work, in a lovely environment with brilliant people. We're a 140 year business who's succeed because we care about our customers and we care about you. Come and join a great place to work! **Purpose of the role**: At Silver Cross we are renowned for our award-winning customer service, our aim is...


  • Skipton, North Yorkshire, United Kingdom Tesco Partners Full time

    Job Description: Customer Experience Leader in Mobile RetailAbout UsTesco Partners strives to become every customer's favourite way to shop, whether at home or on-the-go. Our core purpose is 'Serving our customers, communities, and planet a little better every day.' This means acting as a responsible and sustainable business for all stakeholders,...


  • Skipton, North Yorkshire, United Kingdom Tesco Partners Full time

    About UsTesco Partners is committed to serving its customers, communities, and planet. Our purpose is to make every customer's shopping experience better every day.What We OfferWe offer a competitive salary of £10.20 per hour for all hours worked, with an additional night premium of £2.30 per hour for working between midnight and 6am. This brings the total...


  • Skipton, North Yorkshire, United Kingdom Tesco Partners Full time

    Job Description: We're looking for motivated and friendly individuals to join our team as Festive Seasonal Associates during the holiday period.About Our Team:Our team is dedicated to providing excellent customer service and creating a welcoming atmosphere for all customers. As a Festive Seasonal Associate, you will be part of this team, working closely with...


  • Skipton, United Kingdom Yorkshire Building Society Full time

    If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because...