Customer Success Associate

7 months ago

Skipton, United Kingdom CPOMS Full time

**Job Title: Customer Success Associate (Cancellations) - Hybrid Role**

Founded in 2011, CPOMS has a proven track record in producing market-leading products. With significant growth in recent years within the UK, we have moved into new markets in North America through our acquisition by Raptor Technologies-the U.S. leader in school safety software. Now is an ideal time to join us on our new journey, with all the opportunities that it will bring. Our employees are enthusiastic and passionate people who are driven to make a difference supporting the safety and peace of mind for everyone in their communities. We are looking for ambitious team members who care about contributing to the safeguarding of our students.

We're seeking a dynamic individual to join our team as a Customer Success Associate with additional responsibilities in cancellation handling.

**Location**: [Skipton, UK] (Full time in the office for probationary period and then the option to move to a Hybrid working pattern which is: 3 days in office, 2 days working from home)

**Job Type**: Full-Time/Permanent

**Responsibilities**:
Build strong customer relationships and proactively outreach to customers to enhance their customer journey.

Handle cancellation requests professionally, seeking opportunities to retain customers and address concerns. Ensuring the off-boarding process is successful.

Identify at-risk customers and collaborate on retention strategies with sales and product teams.

Facilitate smooth onboarding and provide ongoing training to maximize customer value.

**Qualifications**:
Grade C (or equivalent) or above in English is essential.

**Experience**:
Customer Success or account management experience is desirable but not essential as full training will be provided.

Previous experience in the Education sector is desirable.

Previous experience with customer support or cancellations is advantageous

**Skills**:
Excellent communication, empathy, and problem-solving skills.

Experience in software including Salesforce and Gainsight is advantageous however full training will be provided.

Ability to work both independently and within a team environment.

Ability to work within a fast paced team and comfortable with changing priorities/ responsibilities to fit the needs of the business.

**Why Join Us**:
Be a part of something special and join our award winning team. We are looking for enthusiastic and passionate people who care about doing things properly and for the right reasons. We are a small family run business with big ideas and a proven track record in producing great, market leading products. With significant growth in recent years within the UK, we are now looking to move in to new markets in North America. Now is an ideal time to join us on our new journey, with all the opportunities that it will bring.

With ongoing professional growth opportunities and a collaborative work environment you would have the opportunity to join a supportive, hardworking and passionate team with exciting growth and development opportunities.

**Job Types**: Full-time, Permanent

**Salary**: £20,048.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Yearly bonus

Ability to Commute:

- Skipton, BD23 2UE (required)

Work Location: Hybrid remote in Skipton, BD23 2UE

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