Customer Assurance Leader
3 days ago
We're the fourth biggest building society in the UK, and what sets us apart is that we're a mutual organisation. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
About the RoleYou will be leading the Training & Competence and Customer Outcomes Governance team, responsible for ensuring key assurance frameworks are in place and adhered to. The role involves overseeing the application of the Financial Advice and Branch T&C schemes, escalating any exceptions and providing SME support and challenge.
The team is responsible for designing key assurance frameworks, ensuring these are aligned to regulatory requirements and providing assurance over the delivery of good customer outcomes. You will also oversee the provision of key quality MI and reporting, including the building of and maintaining dashboards for stakeholders in both the Money and Home businesses.
As a Senior Manager at Skipton, you will work closely with stakeholders to ensure the reporting and associated system functionality continually evolves to meet changing requirements. This includes ensuring accurate and timely submission of the FCA T&C return; maintaining a supporting control framework in line with the Society's Regulatory Returns standards.
We're looking for someone who has experience in leading a high performing and engaged team, driving quality and performance, within the Financial Advice area. Excellent analytical skills, with the ability to interpret data and communicate findings, are essential. Strong stakeholder management and influencing skills, with experience in engaging with Senior Leadership, are also required.
We offer a competitive salary of £64,000 per annum, plus benefits such as an annual discretionary bonus scheme, 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days, and matching employer pension contribution (up to 10% per annum).
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