Co-Ordinator

Job summary Up to hours per week.The Community Crisis Response Team is looking for B3Co-ordinator to join our friendly innovative team.
We support people to stay athome during a time of acute physical illness and offer alternatives to hospitaladmission.
We also work closely with our partner teams in Derriford Hospital toensure people are not admitted unnecessarily.We are looking for a flexibleindividual who meets the essential criteria in the job description.The successful candidate will need to be highly organised and have theability to work autonomously, whilst prioritising the workload effectively withcompeting demands.CCRT is a 7 day service including Bank Holidays.
Hours to beworked between 08:00 and 18:00 and some weekends on a rotation basis.Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted.
Therefore, we recommend you submit your application at the earliest opportunity.All Livewell staff are expected to be able and willing to work across a 7 day service.
Main duties of the job The aim of CCRT is to support the clinicians to review and triage a high number of referrals in a timely manner.
The successful candidate will need to be meticulous in their work and have a strong team ethos.
The work requires high levels of concentration and the ability to work autonomously.Based at Mount Gould Hospital, applicants will need a rangeof skills to support the delivery of person-centred care.
As part of anintegrated team, you will work with people with a variety of health &social needs in their own homes and care homes across Plymouth.
About us Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall.
Our teams work in community hospitals, GP practices, sports centres, and health hubs.As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration.
We focus on transforming services to ensure sustainability, while empowering staff and those we serve.We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place.
Centering our work on individual needs helps people lead healthy, independent lives.We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships.
Our induction and preceptorship programs ensure a smooth transition into our organisation.Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities.
If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Job description Job responsibilities Key tasks and responsibilities of the post: To taketelephone calls on the enquiry line from GPs, SWAST, health professionals,University Hospital Plymouth, patients, relatives and other external agencies.
Toupdate dashboards, spreadsheets and other data collection tools.
To send communicationsand share information out to the team or relevant recipients.
Tocomplete administrative tasks such as creation of spreadsheets, minute taking,taking messages, utilisation of IT programmes.
Toparticipate in virtual conferencing.
Completingand sending referrals for planned resources as appropriate.
Ensureall resources are available for managers to triage and for responders to visit.
Providinggood quality advice and information to both customers and professionals withinown limitations appropriately.
Completeadministrative activities associated with implementing the customer plan; thiswill include documentation of all customer/service related contacts.
Ensurethat all components of the customer plan are implemented as requested monitor actions and ensure have been completed and are delivering the requiredresponses.
To raiseany issues that affects the implementation of the plan to the originalResponder or Team Leader.
Toaction any alternative options as discussed with the Responder or Team Leader.Communication: On adaily basis communicate relevant information to a variety of services/agencieswhich will include; GPs, SWAST, specialist nurses, care agencies, customers,families/carers, voluntary agencies and others.
Communicationmay take a variety of forms telephone, e-mail, face to face; to ensurethat the appropriate medium is used and information is provided in aconfidential manner, professionally and appropriate.
Ensureall communication complies with organisational and national policies and procedures.
Toremain flexible and responsive to urgent requests to ensure provision of anefficient and effective service.Organisational: Tomanage and prioritise workload while ensuring responses to deadlines are met inan environment where the workload is essentially unpredictable.
Toensure recording, completion and maintenance of accurate and up to datedocumentation on required/appropriate systems Eclipse, Care First 6,SystmOne in accordance with national and organisational legislation, policiesand procedures.
Reportany data/telephony/system faults and queries.
To takea flexible approach in supporting the work of the team/group.
Tocollect and enter statistical data relevant to the work in line withorganisational and team policies and procedures.
To beaware of and implement the organisations policies and procedures includinghealth and Safety; the prompt recording of any accident, incident or otheruntoward event involving self, customers or other staff, taking reasonable carefor personal health and safety and adhering to organisational policies.
To keepupdated of policy changes and developments with the organisation and implementrelevant policies, protocols and guidelines.
Person Specification Experience Essential Experience of working with vulnerable people.
Experience of team working.
Experience of using IT systems.
Experience in use of Excel and Word.
Desirable Experience of community working.
Experience of working in health or social care setting.
Qualifications Essential Vocational Qualification Level III or able to demonstrate the skills, knowledge and ability to work to this level.
Maths & English GCSE Grades 4 and above or equivalent.
IT qualification ECDL or equivalent.
Desirable Vocational Qualification level III in customer services/Health and Social Care or equivalent.
Knowledge of Eclipse and SystmOne IT packages.
Knowledge Essential Understanding of multidisciplinary team working.
Literate and numerate.
Evidence of continued personal development.
Knowledge and ability to use a variety of IT systems/programmes, including Microsoft Outlook, Excel and PowerPoint.
Desirable Demonstrate an understanding of clinical governance.
Knowledge of community resources.
Skills Essential Good communication skills.
Ability to engage with people across a range of abilities/personalities.
Good time management and organisational skills including prioritisation of workload.
Empathic and able to manage emotional situations.
Ability to work flexibly to support the team and cope with change.
Ability to deal sensitively with service users who may have high levels of anxiety or challenging behaviour in relation to their condition.