Assistant Reservations Manager

1 week ago

Ballater, United Kingdom Reed Hospitality & Leisure Full time

A prestigious luxury hotel in the heart of the Cairngorms National Park is seeking an experienced reservations professional to join their award-winning team.
About the Role: The Assistant Reservations Manager will support the Revenue & Reservations Manager and the Reservations Team to deliver exceptional service, exceeding guest expectations and meeting sales targets.
Responsibilities include: Assisting in controlling rates and inventory Ensuring all rates are loaded in the GDS and Opera cloud system Monitoring and reporting on booking trends Supervising Reservationists in their daily duties Training and developing the Reservations team Contributing to achieve Room Revenue and Overall Revenue targets About You: The ideal candidate will have: Previous experience with Opera Cloud PMS Excellent written and spoken English; additional languages are a plus Proven experience in a similar luxury 5-star hospitality environment Strong communication and organization skills Experience in training, coaching, and mentoring others The ability to work under pressure A passion for delivering exceptional experiences What's in it for You: Competitive salary plus tips TRONC (£200-£300 pm) 30 days holiday Free 1-3 months accommodation while you settle into new location and find your own home Free 5* overnight annual guest experience for you and a plus one Enhanced pension scheme Free food and drinks while on shift Generous discounts across various properties Life Assurance and health benefits Employee Assistance Programme If you're a proactive and detail-oriented professional with a passion for hospitality, apply now to join a team that values creativity and brilliant service.
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