Reservations Manager Professional
2 weeks ago
About the Role:
The Assistant Reservations Manager will support the Revenue & Reservations Manager and the Reservations Team to deliver exceptional service, exceeding guest expectations and meeting sales targets. Key responsibilities include:
• Assisting in controlling room rates and inventory
• Ensuring all rates are loaded in the GDS and Opera Cloud system
• Monitoring and reporting on booking trends
• Supervising Reservationists in their daily duties
• Training and developing the Reservations team
• Contributing to achieve Room Revenue and Overall Revenue targets
• Collaborating with the Reservations team to maximize revenue opportunities
About You:
The ideal candidate will have:
• Previous experience with Opera Cloud PMS
• Excellent written and spoken English; additional languages are a plus
• Proven experience in a similar luxury 5-star hospitality environment
• Strong communication and organization skills
• Experience in training, coaching, and mentoring others
• The ability to work under pressure
• A passion for delivering exceptional experiences
• Ambition to excel in a fast-paced environment
What's in it for You?
A competitive salary range of £55,000 - £65,000 per annum, depending on experience, plus tips TRONC (£200-£300 pm)
30 days holiday
Free 1-3 months accommodation while you settle into new location and find your own home
Free 5* overnight annual guest experience for you and a plus one
Enhanced pension scheme
Free food and drinks while on shift
Generous discounts across various properties
Life Assurance and health benefits
Employee Assistance Programme
This is a fantastic opportunity to join a dynamic team that values creativity and brilliant service.
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