Luxury Reservations Coordinator

1 week ago


Ballater, Aberdeenshire, United Kingdom Reed Hospitality & Leisure Full time

Reed Hospitality & Leisure is seeking an experienced reservations professional to join their award-winning team at a prestigious luxury hotel in the heart of the Cairngorms National Park.

About the Role:

  • The successful candidate will support the Revenue & Reservations Manager and the Reservations Team to deliver exceptional service, exceeding guest expectations and meeting sales targets. Key responsibilities include:
  • Rate Management: Assisting in controlling rates and inventory to maximize revenue.
  • Operational Efficiency: Ensuring all rates are loaded in the GDS and Opera cloud system for seamless booking experiences.
  • Trend Analysis: Monitoring and reporting on booking trends to inform business decisions.
  • Team Supervision: Supervising Reservationists in their daily duties to maintain high standards.
  • Training and Development: Training and developing the Reservations team to enhance skills and performance.
  • Sales Target Achievement: Contributing to achieve Room Revenue and Overall Revenue targets through effective sales strategies.

About You:

  • A proven track record of experience with Opera Cloud PMS is essential.
  • Excellent written and spoken English; additional languages are a plus.
  • Prior experience in a similar luxury 5-star hospitality environment is required.
  • Strong communication and organization skills are necessary to excel in this role.
  • Experience in training, coaching, and mentoring others is highly valued.
  • The ability to work under pressure and provide exceptional customer service is crucial.
  • A passion for delivering outstanding experiences is essential for success.

What's in it for You:

  • A competitive salary between £200-£300 per month (TRONC), plus tips.
  • A generous 30 days holiday allowance.
  • Free 1-3 months' accommodation while settling into the new role.


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