Luxury Hospitality Coordinator

4 weeks ago


Ballater, Aberdeenshire, United Kingdom The Fife Arms Full time

About The Fife Arms Hotel

The Fife Arms Hotel, located in the heart of Braemar, is seeking a skilled Luxury Hospitality Coordinator to join their team. With 46 beautifully appointed bedrooms and stunning Albamhor Spa, the hotel offers an unforgettable experience for its guests.

Job Overview

We are looking for an experienced individual with a passion for delivering exceptional customer service and a strong ability to multitask. As a Luxury Hospitality Coordinator, you will be responsible for managing reservations, ensuring seamless guest experiences, and maximizing revenue targets.

Main Responsibilities:

  • Taking reservation enquiries and making bookings for hotel rooms and restaurants
  • Maximising rooms revenue through effective communication and sales techniques
  • Working closely with the Front Office team to ensure accurate and timely communication with guests
  • Achieving targeted goals in terms of Room Revenue and Overall Revenue
  • Ensuring that all guest interactions meet the highest standards of quality and service

Requirements

To succeed in this role, you will need:

  • Proven experience in a similar luxury hospitality environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and adapt to changing situations
  • A strong understanding of hotel operations and revenue management
  • Able to learn and develop new skills quickly

Benefits

The Fife Arms Hotel offers a competitive salary range of £25,000 - £35,000 per annum, depending on experience, as well as a range of benefits including:

  • 30 days holiday
  • Free annual guest experience for yourself and a plus one
  • Enhanced pension scheme
  • Free food and drinks while on shift
  • Generous Artfarm-wide discounts
  • Life Assurance
  • Health benefits
  • Career development opportunities


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