Customer Solutions Specialist

5 days ago


Rugby, United Kingdom Häfele Uk Ltd Full time

Job Description Your new Company: Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade.
We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.
Häfele UK provides comprehensive customer support through our best-in-class sales and support team.
Your new role: Working as part of the Custom Solutions Team, you will be responsible for supporting the day-to-day operational activities, including the duties required to meet the KPI's of the team.
You will also be responsible for a variety of tasks from quoting to ordering and right the way through to liaising with the warehouse team on incoming work and operational tasks.
Full training will be given on our processes and systems.
Key Responsibilities: To have a thorough understanding of the service we offer.
Assist with initial enquiries from customers Support and manage the entire order process.
Manage customers' expectations in relation to orders, quotations, delivery, and reporting of orders placed and follow ups needed.
Liaise with the entire team to ensure collaborative approach.
The ability to support with both live chat and email support.
Respond in a professional and timely manner.



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