Medical Receptionists

4 days ago

Cheltenham, United Kingdom Overton Park Surgery Full time

Job summary There is one position available:20 hour position:Mon 08:30 - 12:30, Tues 14:30 - 18:30, Wednesday 14:30 - 18:30, Thurs 14:30 - 18:30, Fri 14:30 - 18:30Your role is to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.We will be looking for: Excellent customer service skills and telephone manner Strong organisational skills and effective multi-tasking Confident IT skills A genuine passion for people's welfare with a kind and friendly disposition A proactive and quick learner Excellent communication skills Main duties of the job MAIN RESPONSIBILITIESGreeting our patients when they arrive and assisting with enquiries and check insDealing with our telephone lines to assist our patients with queries and appointment bookingsManaging emails and website enquiriesProcessing prescription requestsDaily administrative tasks About us Overton Park Surgeryis a thriving practice based in the heart ofCheltenham.
We pride ourselves on being a good practice, responsive to patientswhich is shown in the comments we receive on our website and our CQC rating.We are currently looking for a friendly, professional and organised parttime Medical Receptionist to join our excellent team at Overton Park Surgery.This is an excellent opportunity for somebody with a passion for customer/patient care, who thrives in a vibrant environment.
Job description Job responsibilities To be considered for the role you must be able to demonstrate a full awareness of the role of a GP receptionist and have excellent people skills.The successful candidate will need to have a flexible approach to work.The position is predominantly computer basedCandidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.Training will be provided which includes ongoing regular trainingDue to the nature of the role, appointment is dependent on the results of an enhanced DBS check.Previous applicants need not apply.
Person Specification Qualifications Essential Educated to GCSE level or equivalent.
Excellent communication skills (written and oral) Strong IT skills Competent in the use of Office and Outlook Effective time management (planning & organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving skills Ability to follow policies and procedures Polite and confident Ability to work under pressure Sensitive and empathetic in distressing situations Desirable Grades C / 4 or above in English and Maths AMSPAR Receptionists Qualification NVQ level 2 in Health & Social Care Experience of admin duties Other requirements Essential Flexibility to provide shift cover for colleagues DBS check Experience Essential Experience of working with the general public.
Desirable TPP systmone experience Experience of working in a health care setting

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