Administration Assistant

3 weeks ago

Plymouth, United Kingdom Royal Devon And Exeter Nhs Foundation Trust Full time

Role Summary You will be based in our PLYMOUTH office.
You will need to travel to Exeter for training.
To provide a good quality, professional administrative support service.
To provide support to secretaries, Clinic prep and other area within the team.
Specifically this post will work with colleagues across the Peninsula Clinical Genetics Service to ensure the provision of a professional, efficient, accurate and timely local service.
Provide a point of contact for patients and relatives ensuring that a quality service is maintained to meet their needs, within agreed timescales.
About the Role For more information on the Job Description and Responsibilities please click the link below.
More detail about the role Outpatient management To ensure all outpatient clinics are recorded on IPM.
To ensure all outcomes are recorded in accordance with Trust processes and timescales.
To ensure all paperwork/electronic notes are actioned, escalating any work or decision-making as required.
To update IPM and Trakgene databases with information as required.
To undertake photocopying and filing of letters/emails as requested by the team.
To provide general administrative support to the wider team to enable an effective and efficient service to be maintained.
To request notes via hospital system for upcoming clinics held in Plymouth.
To manage incoming requests via email.
Communication To communicate with patients and colleagues in a courteous, professional and timely manner at all times.
To deal with all day to day correspondence within the department – initiating appropriate responses in order to provide patients, staff and other parties with required information in a friendly and professional manner.
To receive telephone calls and accept messages on behalf of members of the clinical team and take appropriate action where necessary.
To manage email communication in a timely way.
To liaise with appropriate personnel in the multidisciplinary team to gather and co-ordinate patient information so that it is accessible in a timely manner.
Resource Management To monitor and maintain use of supplies and ensure this is done efficiently and cost effectively in line with the needs of the service; informing the Exeter team as needed.
Working Pattern: hours per week Interview Date: To be confirmed For further information please contact: Julie Millington, Medical Secretary Team Leader on / an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.
We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.
We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon.
Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes.
We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you'll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications.
Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills.
Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

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