Team Administrator Camhs Single Point Of Access

3 weeks ago

Melksham, United Kingdom Oxford Health Nhs Trust Full time

Job summary Join Our Team and Make a Difference to Young Minds in Wiltshire Are you an experienced administrator ready to take the next step in your career?
Do you want to make a meaningful impact on the mental health of children and young people in Wiltshire?
If so, we want to hear from you
We are seeking a motivated, organised, and proactive individual to join our CAMHS (Child and Adolescent Mental Health Services) Single Point of Access team in a senior administrative role.
In this position, you'll play a crucial role in supporting the delivery of vital mental health services while leading and mentoring our administrative staff.
We have both a full time and part -time position available, please contact us directly to discuss the work pattern Key Responsibilities: Supervise and support the administrative team, ensuring smooth day-to-day operations Process referrals efficiently and handle confidential and sensitive information with the utmost discretion Manage inbound calls and provide essential information to young people and families Format and send correspondence to service users across Wiltshire Run and analyse performance reports to track team and service effectiveness Take accurate minutes at meetings, ensuring all key points are recorded Deputise for the Office Manager when needed, contributing to the broader administrative functions of the team Main duties of the job The team receives high volumes of requests for service and calls so the successful candidate will be solution-focused, calm, kind and approachable, have excellent communication skills, both written and verbal, and strong IT skills, particularly in Excel.
The team is a small, friendly and supportive group of clinicians and administrators who are passionate about delivering high-quality treatment and advice to children and young people across Wiltshire.
There are high demands on our service and we work hard to meet the needs of all the young people and their families who contact us.
We are based at Melksham Hospital.
The role is mainly office-based with some opportunity for hybrid home/office working after training.
About us Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles.
Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team" Our values are:"Caring, safe and excellent" At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing.
These include: Excellent opportunities for career progression Individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount Pension scheme Lease car scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (waiting lists may apply) Staff networking and support groups Job description Job responsibilities The role involves providing key business and administrative support to the Wiltshire and Banes CAMHS SPA team, ensuring smooth operations.
You will process new referrals promptly and accurately, ensuring they are triaged by the appropriate clinicians.You will also be responsible for recording referral screening results in spreadsheets and the RIO electronic patient record system, communicating outcomes to relevant teams as needed.
Additionally, you will manage databases and spreadsheets with precision, including creating and updating client records, collecting statistics, and processing team information.Responding to emails and telephone enquiries sensitively and professionally will also be part of your role, ensuring appropriate responses to requests for CAMHS services.
You will generate and run performance reports, aggregate data, and set up spreadsheets to monitor team performance.You will support the Office Manager in reviewing information systems and coordinating the administrative teams activities.
On occasion, you will deputise for the Office Manager, ensuring the smooth running of the teams administrative functions.
Person Specification Qualifications Essential GCSE English and Maths or equivalent Desirable Administration qualification Knowledge Essential Good all-round IT knowledge Proficient with MS Office suite, in particular Excel, Word and Outlook Able to produce high quality correspondence and reports to meet specified deadlines Excellent attention to detail Able to work effectively under pressure/cope with distractions Able to prioritise and manage own workload Desirable Safeguarding knowledge Data analysis and interpretation skills Experience Essential Relevant experience of working in an office environment as an administrator Experience of working as part of a team Experience of working to deadlines and managing a high workload Experience or managing diary systems and tracking information Desirable Experience of working in healthcare or public service administration Experience of working in childrens service

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