Senior Customer Service Advisor
1 month ago
VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships.
The organisation is recruiting a Service Advisor position.
This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.
Permanent role.
Place of work is Ballyclare Salary Fully Negotiable + Fantastic benefits, company pension scheme, etc.
Responsibilities: Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle and customer database management Booking PSV appointments Issuing workshop job cards and monitoring progress of vehicles in workshop Processing and closing out workshop job cards and assisting with invoicing Making outbound sales and customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery The Ideal Candidate: Previous experience within a similar position Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction Excellent organisation and time management skills Full valid UK driving license For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
I highly recommend VANRATH's services and would give a 5-star rating without hesitation.
VANRATH went above and beyond in helping me secure a new job.
Kept me updated with all steps of the application and offered great support and encouragement for the interview.
Couldn't recommend them enough.
All my dealings with VANRATH have been extremely positive and professional.
I would highly recommend both VANRATH to anyone on the job hunt
My experience with VANRATH was nothing short of superb
The whole journey from application to employment was delivered in a timely and professional manner.
I can highly recommend VANRATH.
Absolutely fantastic.
Very supportive and encouraging, I am very grateful for VANRATHs support.
As ever, it has been great to work with the team at VANRATH.
I was in touch with a number of people in the firm, each of whom went the extra mile, finding roles tailored to my CV and supporting me throughout.
Really fantastic recruitment process supportive throughout and made the process as seamless as possible.
Thanks so much for all the support, very happy in my new role
From ways to improve your CV and interview techniques, to career advice, recruiters have seen more CVs and witnessed more interviews than you have had hot dinners
They are also a valuable source of information - any recruiter worth their salt should be able to answer all your questions and tell you not only about the Company and its culture; its wage and grade structure and benefits, but they should also be able to talk to you about their brand and position in the market place.
How they operate in other, related areas, their P+L, share price, flexible working practices.
They should even be able to tell you where the Christmas party is The good ones will know everything.
"Candidates have various reasons why they are looking for a new role and it is my job as a recruiter to give advice on how they should position themselves.
Maybe if the candidate is looking at various positions, we as recruiters can help them narrow down the best roles for them.
Sometimes just having a conversation and stripping back the "why it's a good role" can be invaluable."
Skills: service advisor motor customer advisor franchise motor industry customer support customer service advisor Benefits: fantastic benefits package
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