Service Advisor Lead
7 days ago
Are you a motivated and organized individual looking for a challenging role in the automotive industry? We are currently seeking a Service Advisor to join our team at VANRATH, one of Northern Ireland's most established Commercial Vehicle Dealerships.
Job Summary:The successful candidate will be responsible for providing exceptional customer service, generating and managing service schedules, and working closely with the workshop team to ensure efficient and profitable job planning. If you have previous experience in a similar role and are able to demonstrate high levels of customer satisfaction, we would love to hear from you
About the Role:This is a fantastic opportunity for an experienced individual to join a longstanding company that offers many routes for progression. As a Service Advisor, you will be the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements. You will also be responsible for:
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
To be successful in this role, you will need:
- Previous experience within a similar position
- Able to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Full valid UK driving license
We offer a fully negotiable salary, plus a fantastic benefits package including company pension scheme, etc. If you are a motivated and organized individual looking for a new challenge, please apply today
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