Customer Resolution Advisor

2 days ago


Manchester, United Kingdom Johnson Controls Full time

What you will do As a Customer Resolutions Advisor, you will play a key role in liaising with our B2B customers who have raised a complaint.
In this role you will be responsible for managing and resolving customer issue through effective communication and problem-solving skills, whilst maintaining positive relationships.
You'll handle escalated customer issues, coordinate solutions with internal teams, and strive to deliver a high standard of service that aligns with our company values.What We OfferCompetitive salaryPaid holidays and sick payComprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and Johnson Controls product discountsExtensive training opportunitiesCollaborative team environmentCareer development laddersZero Harm safety policyBusiness resource groups accessHow you will do it Handle escalated customer complaints, ensuring timely and effective resolutionCollaborate with internal teams to investigate and resolve customer issuesMaintain accurate records of complaints and resolution providedProvide first-class customer service via phone and email for complaint handlingIdentify opportunities to improve customer experience and reduce future complaintsManage relationships with key stakeholders, ensuring they are kept informed of progressWhat we look for Required Excellent customer service skills (inc. ability to objection handle)A pro-active, solution focused mind setAbility to handle complex queries and challenging conversationsAttention to detail and excellent spoken and written communication is essentialAbility to multi-task and work in a dynamic environment/adjust to change quicklyExcellent interpersonal and communications skillsComputer proficiency with the ability to handle multiple PC applications at onceAbility to assign and manage workloads effectivelyPreferred Experience of security industry (desirable but not essential).Experience with company systems CBS/JDE/SMS/Salesforce will be an advantage#LI-JB3#LI-Onsite



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