Customer Resolution Advisor
2 days ago
What you will do As a Customer Resolutions Advisor, you will play a key role in liaising with our B2B customers who have raised a complaint.
In this role you will be responsible for managing and resolving customer issue through effective communication and problem-solving skills, whilst maintaining positive relationships.
You'll handle escalated customer issues, coordinate solutions with internal teams, and strive to deliver a high standard of service that aligns with our company values.What We OfferCompetitive salaryPaid holidays and sick payComprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and Johnson Controls product discountsExtensive training opportunitiesCollaborative team environmentCareer development laddersZero Harm safety policyBusiness resource groups accessHow you will do it Handle escalated customer complaints, ensuring timely and effective resolutionCollaborate with internal teams to investigate and resolve customer issuesMaintain accurate records of complaints and resolution providedProvide first-class customer service via phone and email for complaint handlingIdentify opportunities to improve customer experience and reduce future complaintsManage relationships with key stakeholders, ensuring they are kept informed of progressWhat we look for Required Excellent customer service skills (inc. ability to objection handle)A pro-active, solution focused mind setAbility to handle complex queries and challenging conversationsAttention to detail and excellent spoken and written communication is essentialAbility to multi-task and work in a dynamic environment/adjust to change quicklyExcellent interpersonal and communications skillsComputer proficiency with the ability to handle multiple PC applications at onceAbility to assign and manage workloads effectivelyPreferred Experience of security industry (desirable but not essential).Experience with company systems CBS/JDE/SMS/Salesforce will be an advantage#LI-JB3#LI-Onsite
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Customer Resolution Advisor
5 days ago
Manchester, United Kingdom Johnson Controls Full timeWhat you will do As a Customer Resolutions Advisor, you will play a key role in liaising with our B2B customers who have raised a complaint. In this role you will be responsible for managing and resolving customer issue through effective communication and problem-solving skills, whilst maintaining positive relationships. You’ll handle escalated...
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Customer Service Advisor
5 months ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...
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Customer Service Advisor
5 months ago
Manchester, United Kingdom Switch Advisor Ltd Full timeAs a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...
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Client Services
6 months ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and challenging. Our work environment includes: - Modern office setting - On-the-job training - Casual work attire - Regular social events **Position**:Customer Support Representative **Location**:Manchester **Responsibilities**: - Identify and...
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Client Services
6 months ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and challenging. Our work environment includes: - Modern office setting - On-the-job training - Casual work attire - Regular social events **Position**:Customer Support Representative **Location**:Manchester **Responsibilities**: - Identify and...
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Complaint Resolution Advisor
5 months ago
Manchester, United Kingdom Phillips & Cohen Associates Full timeJob Advert **Job Title**: Complaint Resolution Advisor **Responsible to**: Compliance Manager **Interfaces with**: All PCA colleagues, customers, suppliers/vendors, clients **Location**: Exchange Quay, Manchester, UK **Date**: ASAP **Salary**: £25,000 The role of the Complaint Resolution Advisor requires great attention to detail and excellent...
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Debt Advisor
6 months ago
Manchester, United Kingdom The Debt Advisor Full time**Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...
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Customer Service Advisor
6 months ago
Manchester, United Kingdom Page-Hired Full time**Customer Service Advisor Manchester** - Salary £22,000 - Great company benefits - Generous holiday allowance - Excellent staff discounts You will be working within the customer service team, speaking to existing customers assisting with general queries. Our client are a well established Financial Services business based in Manchester, they are currently...
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Customer Service Advisor
6 months ago
Manchester, United Kingdom Page-Hired Full time**Customer Service Advisor - Manchester** - Salary £22,000 - Great company benefits - Generous holiday allowance - Excellent staff discounts An exciting opportunity for a Customer Service Advisor to join a well established Financial Services business, based in Manchester. You will be working within the customer service team, speaking to existing customers...
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Customer Service Advisor
6 months ago
Manchester, United Kingdom Page Personnel Full timeOpportunity to work for a leading financial services business - Excellent benefits **About Our Client**: Our client are a well established Financial Services business based in Manchester, they are currently going through a period of growth and are looking for Customer Service Advisors to join their team. Our client offers great career progression,...
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Customer Service Advisor
6 months ago
Manchester, United Kingdom Page Personnel Full timeOpportunity to work for a leading energy company - Excellent benefits **About Our Client**: Our client is a leading Energy provider based in Manchester, they are currently going through a period of growth and are looking for Customer Service Advisors to join their team. Our client offers great career progression, competitive salary and excellent...
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Customer Service Advisor
6 months ago
Manchester, United Kingdom Page Personnel Full timeOpportunity to work for a leading Automotive business - Excellent benefits **About Our Client**: Our client are a well established Automotive business based in Manchester, they are currently going through a period of growth and are looking for Customer Service Advisors to join their team. Our client offers great career progression, competitive salary and...
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Customer Support Advisor
6 months ago
Manchester, United Kingdom Brite Recruitment Full time**CUSTOMER SUPPORT ADVISOR** **MANCHESTER/HYBRID** **£21,000** **BENEFITS** The fantastic team is very welcoming, and you will receive a host of brilliant perks, with various discounts, 3 volunteering days, a competitive salary, competitive pension contributions and more. **RESPONSIBILITIES** As a **Customer Support Advisor** your key duties will...
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Customer Service Advisor
6 months ago
Manchester, United Kingdom Hireonline Full time**Customer Service Advisor** - Trafford Park, Manchester - £23,500 to £25,500 + bonus - Office based - Bonus scheme to reward your achievements. - Permanent contract offering stability and career growth opportunities. - Convenient office location, just a 10-minute walk from a tram stop or with free parking available - Training and development...
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Customer Service Assistant
5 months ago
Manchester, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...
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Customer Service Assistant
5 months ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...
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Customer Service Assistant
6 months ago
Manchester, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...
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Customer Support Representative
5 months ago
Manchester, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Manchester. We are customer-centric, inclusive and innovative. Our work environment includes: - Modern office setting - Growth opportunities - Safe work environment - Relaxed atmosphere Job Title: Customer Support Representative We are looking for people who share our passion, energy and...
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Customer Service Advisor
6 months ago
Manchester, United Kingdom M247 Full time**Customer Service Advisor** Location: Manchester M15 5RL Contract: Permanent, full time, 4 days per week in the office Hours: 40 hours per week Mon-Fri **Salary**: £23,000 per annum **About M247** We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple - we focus on...
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Customer Service Advisor
6 months ago
Manchester, United Kingdom M247 Full time**Customer Service Advisor** Location: Manchester M15 5RL Contract: Permanent, full time, 4 days per week in the office Hours: 40 hours per week Mon-Fri **Salary**: £25,000 per annum **About M247** We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple - we focus on...