Densell Recruitment | Senior Claims Handler

1 week ago


Swanley, United Kingdom Densell Recruitment Full time

Senior Claims Handler / Claims Coordinator Swanley Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Swanley area.
This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.
Job Summary: As the first point of contact for our customers, you will manage a case load of property claims from inception to completion.
The works include both restoration (cleaning, drying, strip-out) and reinstatement (repair works) following insurance claims.
You will be a key liaison between the policyholder, the insurance company, the field teams (technicians, trades, and managers), and sub-contractors.
Responsibilities: Oversee property claims from receipt of the initial instruction to job completion of works.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Act as a central point of contact for policyholders, insurance clients, field and office teams to ensure efficient and exemplary job completion.
Manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards.
Schedule trades according to job requirements on a day-to-day basis, optimising their time and minimising travel.
Order materials for delivery to site.
Take lead responsibility for assessing customer satisfaction with the service and identifying any necessary remedial action.
Skills/experience required: Previous experience in administration, claims handling and customer service.
Experience in planning and allocating work to field-based staff.
Experience overseeing the work of others or supporting team workflow.
An understanding of claims management tools and systems would be advantageous (but not essential).
Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel use; experience with data analysis is a plus but not essential.
Excellent communication skills with the ability to influence and engage effectively across all levels.
Package details The salary will be up to £31,930 Working hours are 8.30am to 5.00pm (40 per week) Office-based 28 days (including Bank Holidays) Healthcare, life insurance and pension and other benefits Additional information Please apply for this Claims Coordinator / Claims Handler role by clicking on the apply button at the bottom of the page.
We may not always be able to reply to every applicant due to the volume of CVs received so if you have not received a reply within 3 working days, please assume that you have not been successful on this occasion.
JBRP1_UKTJ



  • Swanley, Kent, United Kingdom Densell Recruitment Full time

    Job Description Senior Claims Handler / Claims Coordinator Swanley Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Swanley area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as...


  • Swanley, Kent, United Kingdom Densell Recruitment Full time

    Job OverviewAs a Senior Claims Handler with Densell Recruitment, you will play a critical role in managing property claims from inception to completion. Your expertise and exceptional customer service skills will be essential in ensuring that our clients receive top-notch service.Key Responsibilities* Oversee property claims from receipt of the initial...


  • Swanley, Kent, United Kingdom Densell Recruitment Full time

    Job SummaryThis exciting opportunity exists for a Senior Claims Handler to join our dedicated team at Densell Recruitment. As a key member of the team, you will play a vital role in delivering exceptional service to our clients.Main Responsibilities* Oversee property claims from receipt of the initial instruction to job completion of works.* Ensure accurate...


  • Swanley, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator Swanley Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Swanley area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as required. Job Summary:...


  • Swanley, United Kingdom Densell Recruitment Full time

    Job Description Senior Claims Handler / Claims Coordinator Swanley Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Swanley area.This will be a senior role within the team so taking on additional responsibilities to support the team manager as...


  • Swanley, United Kingdom Densell Recruitment Full time

    Job Description Senior Claims Handler / Claims Coordinator Swanley Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Swanley area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as...


  • swanley, United Kingdom Densell Recruitment Full time

    Job Description Senior Claims Handler / Claims Coordinator Swanley Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Swanley area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as...


  • Swanley, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator Swanley Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Swanley area.This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.Job Summary: As...


  • Swanley, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Swanley Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Swanley area.This will be a...


  • Swanley, United Kingdom Densell Recruitment Full time

    Role OverviewWe are seeking a highly skilled Senior Claims Handler to join our team in Swanley. As a key member of our claims team, you will be responsible for managing property claims from inception to completion.


  • Swanley, Kent, United Kingdom Densell Recruitment Full time

    Job Summary:We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join our team in the Swanley area. As a senior role within the team, you will take on additional responsibilities to support the team manager as required.The ideal candidate will be the first point of contact for our customers, providing...


  • Swanley, Kent, United Kingdom Densell Recruitment Full time

    About the Role:This senior claims handler position is based in our Swanley office and involves working closely with the team manager to deliver excellent customer service and achieve business objectives.You will be responsible for managing a portfolio of claims, investigating and resolving issues, and communicating effectively with customers and...


  • Swanley, Kent, United Kingdom Densell Recruitment Full time

    Key Responsibilities:As a senior claims handler, your key responsibilities will include:Managing a caseload of complex claims, including investigations, negotiations, and settlements.Providing excellent customer service, responding to queries and concerns in a timely and professional manner.Working closely with the team manager to achieve business objectives...

  • Claims Specialist

    5 days ago


    Swanley, Kent, United Kingdom Densell Recruitment Full time

    Job OverviewWe are seeking a highly skilled and knowledgeable Claims Specialist to join our team in Swanley. As the first point of contact for customers, you will manage a caseload of property claims from inception to completion.This role involves overseeing property claims from receipt of the initial instruction to job completion of works. You will take...


  • Swanley, United Kingdom Densell Recruitment Full time

    Detailed Job DescriptionThis senior role involves overseeing property claims, scheduling trades according to job requirements, ordering materials for delivery to site, and assessing customer satisfaction with the service. The ideal candidate will have previous experience in administration, claims handling, and customer service, as well as experience planning...

  • Claims Coordinator

    4 days ago


    Swanley, United Kingdom Densell Recruitment Full time

    About the JobThe successful candidate will oversee property claims, taking responsibility for all administrative aspects, including case notes, logs, and records. You will act as a central point of contact for policyholders, insurance clients, field and office teams to ensure efficient job completion.


  • Swanley, Kent, United Kingdom Densell Recruitment Full time

    Key ResponsibilitiesManage a caseload of property claims from inception to completion.Oversee property claims from receipt of the initial instruction to job completion of works.Take responsibility for all administrative aspects of each claim, ensuring accurate maintenance of client systems/portals.Act as a central point of contact for policyholders,...

  • Desktop Surveyor

    7 months ago


    Swanley, United Kingdom Densell Recruitment Full time

    **Desktop Surveyor** **£34,000- £40,000 (negotiable depending on experience)** **Kent (Orpington/Dartford area)** **Office-based** **Overview** We are currently recruiting for a Desktop Surveyor / Contracts Manager who is looking for an office-based role and to join great new team in Kent. You will be reviewing reports, information, and photos of...


  • Swanley, Kent, United Kingdom Densell Recruitment Full time

    Job DescriptionIn this role, you will be responsible for managing a caseload of property claims from inception to completion. This involves overseeing property claims from receipt of the initial instruction to job completion of works, taking responsibility for all administrative aspects of each claim.You will act as a central point of contact for...


  • Swanley, United Kingdom Hollyfield Personnel Full time

    Senior Claims Coordinator £31,930 per annum Location: Swanley, Kent Hours: Monday to Friday, 8:30am – 5:00pm (40 hours per week) Training: Tamworth, Sutton Coldfield - 2 weeks | all expenses paid Perks: 29 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination Duties &...