Senior Claims Adjuster

2 days ago


Swanley, Kent, United Kingdom Densell Recruitment Full time
Job Overview
As a Senior Claims Handler with Densell Recruitment, you will play a critical role in managing property claims from inception to completion. Your expertise and exceptional customer service skills will be essential in ensuring that our clients receive top-notch service.

Key Responsibilities
* Oversee property claims from receipt of the initial instruction to job completion of works.
* Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals are accurately maintained and within agreed Service Level Agreements.
* Act as a central point of contact for policyholders, insurance clients, field and office teams to ensure efficient and exemplary job completion.
* Manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards.

Requirements
* Previous experience in administration, claims handling and customer service.
* Experience in planning and allocating work to field-based staff.
* Experience overseeing the work of others or supporting team workflow.
* Strong literacy and numeracy skills.
* Proficiency in IT skills, including basic Excel use; experience with data analysis is a plus but not essential.
* Excellent communication skills with the ability to influence and engage effectively across all levels.

What We Offer
* Salary up to £31,930 per annum.
* 28 days annual leave (including Bank Holidays).
* Healthcare, life insurance, pension, and other benefits.

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