Claims Specialist

4 days ago

Swanley, Kent, United Kingdom Densell Recruitment Full time
Job Overview

We are seeking a highly skilled and knowledgeable Claims Specialist to join our team in Swanley. As the first point of contact for customers, you will manage a caseload of property claims from inception to completion.

This role involves overseeing property claims from receipt of the initial instruction to job completion of works. You will take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.

You will act as a central point of contact for policyholders, insurance clients, field and office teams to ensure efficient and exemplary job completion. Additionally, you will manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards.

The ideal candidate will have previous experience in administration, claims handling and customer service. Experience in planning and allocating work to field-based staff is also required. Strong literacy and numeracy skills are essential, along with proficiency in IT skills, including basic Excel use.

The salary for this position is up to £31,930 per annum, working 40 hours per week in an office environment. The benefits package includes 28 days annual leave, healthcare, life insurance, and pension. If you are a motivated and organized individual with excellent communication skills, please consider applying for this role.

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