Customer Success Team Lead

3 days ago


Bath, United Kingdom Propel Full time

Propel is excited to partner with a fast-growing SaaS and advisory business dedicated to helping organisations find and win public sector contracts.
With nearly 2,000 customers and a history of over 50% year-on-year growth, they are leaders in their field, delivering real impact for their clients.
They Are: A forward-thinking, ambitious company with a hybrid working model (1-2 days per week in their central Bath office).
Offering a competitive salary, 25 days of holiday (plus bank holidays), and a strong pension scheme.
Committed to career development, fostering a collaborative and inspiring team culture.
Poised for continued success, with a proven track record and a clear growth strategy.
The Opportunity Lead a high-performing renewals team to achieve and exceed performance targets.
Mentor and inspire team members, fostering a positive and solutions-focused culture.
Take ownership of a small portfolio of prestigious accounts.
Oversee team KPIs, metrics, and processes to drive results.
Play a pivotal role in shaping the team and contributing to the company's ambitious growth plans.
What They Need from You The ideal candidate doesn't need sector-specific experience but must be an exceptional leader with a strong focus on people.
Key attributes include: Proven experience leading and motivating teams to exceed targets.
5+ years in customer success, renewals, or a similar environment.
Outstanding communication skills, both written and verbal.
Strong analytical and organisational abilities, with an eye for detail.
High emotional intelligence and empathy, with a talent for mentoring and coaching.
Proficiency in CRM systems and MS Office, with a data-driven approach.
Desirable Skills: Experience with B2B SaaS, public sector clients, or advisory services.
Knowledge of HubSpot or similar tools.
Why This Role?
Shape a significant part of a fast-growing, market-leading business.
Become a key member of the leadership team, driving both team and personal success.
Join a company that values innovation, teamwork, and continuous development.
If you're a performance-driven, emotionally intelligent leader who thrives on inspiring others, this is your chance to make a real impact.



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