Customer Success Consultant

2 weeks ago

Bath, United Kingdom LEAP Legal Software Full time

SOS is part of the LEAP group. Operating since 1987, SOS is a fantastic team of experts in providing legal business management software. A combination of our software, our people, and our clients has led to the development of software that enables us to help firms do business, better.

Our experience ensures that software development, projects, and training are performed confidently, but it’s always our people who make it happen.

THE ROLE
We are looking for an experienced, proactive, and professional Customer Success Consultant to join our successful Client Success team.

You will leverage your expert knowledge of our systems to benefit our extensive client base of UK law firms and set them up for success throughout their client journey.

Working closely with a portfolio of clients, you will understand their business needs and educate them on best practices they can use to help meet their goals.

You will provide proactive care with check-ins, training plans, and remote meetings, ultimately resulting in your clients having the confidence to use our software to its fullest and increasing the likelihood of us retaining their business.

This is a valuable opportunity to develop, hone, and utilise a multitude of valuable skills, including support, upselling, business analysis, and public speaking, all with the unified goal of guiding clients to a satisfactory outcome.

Working Pattern & Location
09:00 – 17:30 Monday to Friday, Bath Office.

Hybrid working pattern, 3 days office and 2 days homeworking

REPORTS TO
Head of Client Success.

Requirements

WHAT YOU WILL BE DOING

  • As key liaison between the company and our clients, your role will be to understand the client, their organisational structure, key contacts, processes, and objectives. 
  • Conduct in-depth analysis of client requirements and objectives, identifying opportunities to align our software system with their business goals.
  • Gather and relay client feedback to internal teams, contributing to product enhancements, new feature development, and overall service improvement.
  • Stay updated on industry trends, emerging technologies, and best practices, continuously enhancing your expertise to better serve clients.
  • You will use the knowledge you have gained to ensure clients have access to the products and services they need to achieve their goals.  
  • Understand the extent of our responsibility to a client and to push back in a tactful manner if and when expectations exceed what can reasonably be requested. 
  • You will ensure client feedback is heard and acted upon. 
  • Working closely with all departments you will act as a client advocate within the decision-making process. In particular, provide insight to product management, sales and marketing on what innovation and continuous improvement is needed in the user experience, product capabilities and features, and client engagement processes that ensure rapid adoption.
  • Listen to ideas and concerns from other team members, both within the CSC team and others. 
  • Communicate clearly your ideas within a team environment.  
  • Make sure to be a reliable team member by sticking to deadlines and completing any assigned work. 

WHAT WE NEED FROM YOU

  • Exhaustive knowledge of Microsoft Word, Excel & Outlook.
  • Ability to communicate workarounds simply & concisely.
  • Understanding of the law firm’s culture & expectations.
  • Understanding of Solicitor’s Account Rules.
  • Onsite training experience.
  • Strong interpersonal skills with the ability to build trust, establish rapport, and develop meaningful relationships with clients.
  • Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner.
  • Strong analytical and problem-solving skills to understand client needs, troubleshoot issues, and provide effective solutions.
  • Comfortable working with software systems and ability to quickly learn and understand complex software applications.
  • Proven track record of meeting or exceeding targets, driving client satisfaction, and fostering long-term client relationships.
  • Ability to thrive in a fast-paced, dynamic environment, adapt to changing priorities, and effectively manage multiple client relationships simultaneously.
  • Strong team player with the ability to collaborate cross-functionally and leverage internal resources to meet client needs.
  • Must be a car owner with a full UK driving license.
  • Willing to travel when required.

Benefits

WHAT YOU WILL GET IN RETURN

On top of a competitive salary and commission, we also offer an excellent benefits package:

  • SOS pays 8% of your qualifying salary into your pension.
  • Private Health Insurance, including Optical and Dental.
  • Life Insurance cover.
  • Employee Assistance Program.
  • PerkBox Membership.
  • 25 days holiday (plus 8 bank holidays).
  • Free light lunch and snacks.

  • Customer Success Consultant

    2 weeks ago

    Bath, Bath and North East Somerset, United Kingdom LEAP Legal Software Full time

    Job Title: Customer Success ConsultantSOS is part of the LEAP group, a leading provider of legal business management software. As a Customer Success Consultant, you will play a crucial role in ensuring our clients achieve their business goals.Key Responsibilities:Understand client needs and objectives, identifying opportunities to align our software system...

  • Customer Success Consultant

    5 days ago

    Bath, Bath and North East Somerset, United Kingdom LEAP Legal Software Full time

    SOS is part of the LEAP group, a leading provider of legal business management software. Our team of experts has been operating since 1987, delivering innovative solutions to law firms across the UK.We are seeking an experienced Customer Success Consultant to join our successful Client Success team. As a key liaison between our company and clients, you will...

  • Customer Success Consultant

    1 week ago

    Bath, Bath and North East Somerset, United Kingdom LEAP Legal Software Full time

    SOS is part of the LEAP group, a leading provider of legal business management software. Our team of experts has been operating since 1987, delivering software solutions that help law firms succeed.We are seeking an experienced Customer Success Consultant to join our Client Success team. As a key liaison between our company and clients, you will be...

  • Customer Service Consultant Bath

    5 months ago

    Bath, United Kingdom Meraki Full time

    **Customer Service Consultant** **Permanent, Full-Time** **Bath - Hybrid** **£25,000** Meraki Talent are partnered with a leading Financial Services firm to support with the appointment of a Customer Service Consultant. This is a full-time (35 hours), permanent opportunity located in Bath, England and offers an annual salary of £25,000 alongside a...

  • Customer Service Consultant

    5 months ago

    Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Service Consultant

    5 months ago

    Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Service Consultant

    5 months ago

    Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Service Consultant

    4 months ago

    Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Print Sales Consultant

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Transform Recruitment UK Full time

    Print Sales Consultant OpportunityWe are seeking an experienced Print Sales Consultant to join our team at Transform Recruitment UK. The ideal candidate will have a strong background in Managed Print and a proven track record of driving new business sales and developing existing accounts.Key ResponsibilitiesDevelop and execute sales strategies to drive new...

  • Print Sales Consultant

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Transform Recruitment UK Full time

    Print Sales Consultant OpportunityWe are seeking an experienced Print Sales Consultant to join our team at Transform Recruitment UK. The ideal candidate will have a strong background in Managed Print and a proven track record of driving new business sales and developing existing accounts.Key ResponsibilitiesDevelop and execute sales strategies to drive new...

  • Travel Consultant

    1 month ago

    Bath, Bath and North East Somerset, United Kingdom FCM Travel Full time

    {"About Us": "At FCM Travel, we're passionate about opening up the world for our customers. As a leading travel retailer, we've been creating unforgettable travel experiences for over a decade. Our purpose is to empower our customers to explore new destinations and make lifelong memories. We're built by travellers for travellers, and our benefits reflect...

  • Travel Consultant

    1 month ago

    Bath, Bath and North East Somerset, United Kingdom FCM Travel Full time

    {"About Us": "At FCM Travel, we're passionate about opening up the world for our customers. As a leading travel retailer, we've been creating unforgettable travel experiences for over a decade. Our purpose is to empower our customers to explore new destinations and make lifelong memories. We're built by travellers for travellers, and our benefits reflect...

  • Customer Service Technician

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom TRS Consulting Full time

    The Role - Field Service Engineer, Dental SystemsAs a Field Service Engineer with our client, a global leader in healthcare, you will be responsible for the service, breakdown repair, and maintenance of their range of highly advanced dental systems throughout your region.Your Background - Field Service Engineer, Dental SystemsTo be successful in this role,...

  • Customer Service Technician

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom TRS Consulting Full time

    The Role - Field Service Engineer, Dental SystemsAs a Field Service Engineer with our client, a global leader in healthcare, you will be responsible for the service, breakdown repair, and maintenance of their range of highly advanced dental systems throughout your region.Your Background - Field Service Engineer, Dental SystemsTo be successful in this role,...

  • Sales Consultant

    5 months ago

    Bath, United Kingdom EasyBathrooms Full time

    **RETAIL EXPERIENCE REQUIRED** **Company Background** Easy Bathrooms is the UK's largest combined bathroom & tile retailer, providing luxurious, affordable bathrooms to consumers and trade customers alike through our unrivalled network of market-leading showrooms and e-commerce platform. Our Vision is to continue our impressive growth trajectory and...

  • Print Sales Consultant

    2 months ago

    Bath, United Kingdom Transform Recruitment UK Full time

    Transform Recruitment UK is seeking an experienced Print Sales Consultant to drive new business sales and develop existing accounts. The ideal candidate will have at least 2 years experience in Managed Print and a proven track record of success in B2B field sales. Key responsibilities include: * Qualifying opportunities and managing a good win rate *...

  • Print Sales Consultant

    1 month ago

    Bath, United Kingdom Transform Recruitment UK Full time

    Transform Recruitment UK is seeking an experienced Print Sales Consultant to drive new business sales and develop existing accounts. The ideal candidate will have at least 2 years experience in Managed Print and a proven track record of success in B2B field sales. Key responsibilities include: * Qualifying opportunities and managing a good win rate *...

  • Customer Service Technician

    3 weeks ago

    Bath, Bath and North East Somerset, United Kingdom TRS Consulting Full time

    The Role - Field Service Engineer, Dental SystemsAs a Field Service Engineer with our client, a global leader in healthcare, you will be responsible for the service, breakdown repair, and maintenance of their range of highly advanced dental systems throughout your region.Your Background - Field Service Engineer, Dental SystemsTo be successful in this role,...

  • Customer Service Technician

    3 weeks ago

    Bath, Bath and North East Somerset, United Kingdom TRS Consulting Full time

    The Role - Field Service Engineer, Dental SystemsAs a Field Service Engineer with our client, a global leader in healthcare, you will be responsible for the service, breakdown repair, and maintenance of their range of highly advanced dental systems throughout your region.Your Background - Field Service Engineer, Dental SystemsTo be successful in this role,...

  • Principal Consultant

    3 months ago

    Bath, United Kingdom Nine Feet Tall Full time

    Principal Consultant  Full-time or Part-time - Bath/Hybrid We're Nine Feet Tall … and growing! We can do the same for your career!  We're a management consultancy that specialises in delivering complex business change, combining the power of people and technology. In the past three years we have sharpened our focus...