Customer Success Consultant

1 week ago


Bath, Bath and North East Somerset, United Kingdom LEAP Legal Software Full time

SOS is part of the LEAP group, a leading provider of legal business management software. Our team of experts has been operating since 1987, delivering software solutions that help law firms succeed.

We are seeking an experienced Customer Success Consultant to join our Client Success team. As a key liaison between our company and clients, you will be responsible for understanding client needs, identifying opportunities to align our software with their business goals, and gathering feedback to enhance our services.

Key Responsibilities:

  • Conduct in-depth analysis of client requirements and objectives.
  • Identify opportunities to align our software system with client business goals.
  • Gather and relay client feedback to internal teams.
  • Stay updated on industry trends and best practices.
  • Ensure clients have access to the products and services they need to achieve their goals.

Requirements:

  • Exhaustive knowledge of Microsoft Word, Excel, and Outlook.
  • Ability to communicate workarounds simply and concisely.
  • Understanding of the law firm's culture and expectations.
  • Understanding of Solicitor's Account Rules.
  • Onsite training experience.
  • Strong interpersonal skills with the ability to build trust and establish rapport with clients.

Benefits:

  • Competitive salary and commission.
  • Excellent benefits package, including pension, private health insurance, and life insurance cover.
  • Employee Assistance Program and PerkBox Membership.
  • 25 days holiday (plus 8 bank holidays).


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