Guest Experience Coordinator
24 hours ago
As a Guest Experience Coordinator at the Royal Scotsman, A Belmond Train, you are part of a team that coordinates all aspects of guest services operations.
In this role, you will be responsible for guaranteeing top-quality service and guest satisfaction.
Working closely with the Guest Services Manager, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards.
If youre looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include: Facilitating guests communication and ensuring their requests are handled appropriately.
Ensuring guests profiling is accurate and up to date.
Supporting and assisting with guests reservations.
Coordinating any transport requests for guests and facilitating check-in and departure processes.
Providing administrative support for the operation of the Royal Scotsman.
Requirements What You Bring: Applicants must have eligibility to work in the UK.
Previous experience in a similar role, preferably within the luxury hospitality industry.
Relevant qualifications in hospitality management, tourism or business studies.
Demonstrated ability to be innovative and creative.
Exceptional communication, organisational and administrative skills.
Working knowledge of MS Office.
Benefits What We Offer: At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
We offer a comprehensive range of compensation, perks and benefits including: Health & Dental insurance plans Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
Group Income Protection - Group Life Insurance - Employer contribution pension Team social events Wellness programme throughout the year We strive to create an environment where our employees can thrive both personally and professionally.
With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.
Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment.
Apply today
About Us Royal Scotsman, a Belmond Train, Scotland, rekindles the romance of travel on Highland escapes for up to 40 passengers.
Interiors marry Edwardian elegance with country-house comfort.
Guests dine on succulent Scottish fare, admire breathtaking scenery from the Observation Car and unwind in the onboard Dior Spa.
Two- to seven-night itineraries, departing from Edinburgh, feature private visits to castles and distilleries.
With our vast offerings, the opportunities to craft a unique career here are endless.
Join us and achieve the truly exceptional.
The Belmond & LVMH Family Royal Scotsman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide.
When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
AMRT1_UKCT
-
Guest Experience Coordinator
1 week ago
Edinburgh, United Kingdom Belmond Full timeAs a Guest Experience Coordinator at the Royal Scotsman, A Belmond Train, you are part of a team that coordinates all aspects of guest services operations. In this role, you will be responsible for guaranteeing top-quality service and guest satisfaction. Working closely with the Guest Services Manager, this is an exciting opportunity for a dynamic individual...
-
Luxury Guest Experience Coordinator
5 days ago
Edinburgh, Edinburgh, United Kingdom Belmond Full timeLuxury Guest Experience CoordinatorEstimated Salary: £30,000 - £40,000 per annumWe are seeking an exceptional individual to fill the role of Luxury Guest Experience Coordinator at Royal Scotsman, a Belmond Train. This is a fantastic opportunity for someone who is passionate about delivering top-notch service and creating unforgettable experiences for our...
-
High-Performance Guest Experience Coordinator
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full timeJob OverviewKlarent Hospitality Limited is a leading hospitality group operating branded hotels across the UK and Ireland. We are seeking a highly skilled Guest Experience Coordinator to join our team.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional guest experiences. You...
-
Luxury Guest Experience Manager
1 week ago
Edinburgh, Edinburgh, United Kingdom Belmond Full timeJob SummaryWe are seeking a skilled Luxury Guest Experience Manager to join our team at Royal Scotsman, A Belmond Train. The successful candidate will be responsible for coordinating all aspects of guest services operations, ensuring top-quality service and guest satisfaction.About the RoleThis is an exciting opportunity for a dynamic individual with a...
-
Guest Experience Coordinator
4 days ago
Edinburgh, Edinburgh, United Kingdom Staycity Group Full timeAre you a motivated and experienced professional looking for a new challenge? We're seeking a Residential Services Manager to join our team at our 128-key Wilde aparthotel in Edinburgh, Scotland.Estimated salary: £35,000 - £45,000 per annumJob Summary:This is a key leadership role within our team, responsible for driving excellence in customer service and...
-
Guest Experience Manager
4 days ago
Edinburgh, Edinburgh, United Kingdom JLL Full time**Job Overview:**We are looking for a skilled Guest Experience Manager to deliver exceptional guest services and exceed customer expectations at our JLL location. In this role, you will be responsible for providing high-quality information services, acting as a liaison between clients and hosts, and ensuring seamless interactions.**Key Responsibilities:**Act...
-
Guest Experience Supervisor
5 months ago
Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time**VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.** Working as a team to ensure all our guests feel welcomed, valued, and appreciated, leading to a fantastic stay and leaving with the intent to return. Supporting your colleagues by being punctual, collaborative, and open to sharing any ideas...
-
Guest Experience Executive
4 weeks ago
City of London, Central London, United Kingdom Montcalm Royal London House Full timeAbout Montcalm Collection United by timeless style and peerless service, the Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. Architecture and style may change, but...
-
Guest Service Coordinator
5 days ago
Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full timeWe are seeking an experienced and friendly Guest Service Coordinator to join our team at The Caledonian Edinburgh. As a key member of our front of house team, you will be responsible for providing exceptional guest experiences and ensuring that every visitor feels welcome and valued.The ideal candidate will have excellent communication skills, a positive...
-
Guest Experience Expert
6 months ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Job Number** 24062761 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...
-
Guest Experience Expert
6 months ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Additional Information** Salary: £11.99 per hour. **Job Number** 24084087 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...
-
Guest Experience Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full timeExperience the art of exceptional guest service as a Guest Experience Manager at The Roseate Edinburgh Ltd. In this pivotal role, you will orchestrate a seamless and enchanting experience for our discerning guests, embodying the essence of Scottish hospitality.Key Responsibilities:Oversee the Front Office operations, ensuring impeccable service standards and...
-
Cleaner at Busy Guest House
5 months ago
Edinburgh, United Kingdom Guest House Newington Area Full timeBusy guest house requires part time cleaner. 3 hours per day 2 days per week Shifts are between : 9am to 12pm Days will vary throughout the week we can be flexible must be available for at least one day at the weekend Duties include: Cleaning guest rooms, including changing beds, cleaning toilets ,dusting, hoovering Must be reliable and speak...
-
Cleaner at Busy Guest House
6 months ago
Edinburgh, United Kingdom Guest House Newington Area Full timeBusy guest house requires part time cleaner. 3 hours per day 2 -3 days per week Shifts are between : 9am to 12pm Days will vary throughout the week we can be flexible must be available for at least one day at the weekend Duties include: Cleaning guest rooms, including changing beds, cleaning toilets ,dusting, hoovering Must be reliable and speak...
-
Guest Experience Supervisor
5 months ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Job Number** 24110908 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Role: Guest Experience Supervisor** **Location: Residence Inn...
-
Guest Experience Host
6 months ago
Edinburgh, United Kingdom Sixty Eight Luxe Full time**GUEST EXPERIENCE HOST (12 months contract)** **LUXURY - STUNNING LOCATION - ACCOMMODATION AVAILABLE** **WHAT’S IN IT FOR YOU?** - Being part of an amazing team and company. - Salary of up to £35k - Free transport - Accommodation with all bills included - 33 days of holidays per year **WHO ARE THEY?** We are working with a stunning, prestigious...
-
Guest Experience Manager
3 weeks ago
Edinburgh, United Kingdom The Roseate Edinburgh Full timeGUEST EXPERIENCE MANAGER The Roseate Edinburgh, located just five minutes from the Haymarket railway station and less than 20 minutes drive from Edinburgh Airport, has stood at the gateway to old-town Edinburgh since the 1860s. It has witnessed the evolution of modern-day Edinburgh, offering a luxurious and stylish city retreat with an authentic Scottish...
-
Event Experience Coordinator
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Apex Hotels Full timeWe are seeking an exceptional Event Experience Coordinator to join our team at Apex Hotels. This is an exciting opportunity to work in a dynamic and customer-focused environment, where you will have the chance to deliver exceptional events and experiences for our guests.As an Event Experience Coordinator, you will be responsible for ensuring that every event...
-
Guest Experience Expert
5 months ago
Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time**VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.** Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Residence Inn is the place for you. The evolving, increased business offers a chance of progression and development. The...
-
Guest Experience Team Leader
6 months ago
Edinburgh, United Kingdom the Dungeons Full time**Guest Experience Team Leader** Edinburgh Dungeon, 31 Market Street Edinburgh, EH1 1DF United Kingdom OI PEASANTS! WE’RE RECRUITINGFancy a leading role as a Guest Experience Team Leader and being responsible for outrageous behaviour in order to build an inhospitable and gruesome environment? Working here feels pretty unique, but also cold, dark and...