L&G Recruitment | Desk Side Support Engineer
2 weeks ago
3-4 yrs of University education post High school (B.Sc.
or Diploma) 1-2 yrs diploma in Information Technology.
Preferred MCP/MSCE/MSCA or HDI CSS.
3-5+ years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem-solving skills required.
Hands-on work experience with the following: Windows Operating systems , MAC , Unix/Linux Clients: Windows XP, Windows 2000, Windows 98 Remote desktop connectivity applications: RDP, pcAnywhere MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange Internet browsers (e.g.
Explorer, Netscape, Firefox) VPN and remote dial-in users Support for laptop, desktops, and printers Others: Adobe Acrobat and other common desktop applications Experience in SME support in specialized desks like VPN, MS Office etc.
Management and System Administration of MAC workstations
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