2nd Line Support Engineer

3 days ago


Stafford, United Kingdom GreatFind Recruitment Full time

Join a leading IT Provider as their new 2nd Line Support Analyst. For this role, we are looking for someone who is highly technical and has experience working in a similar position. If you are successful, you will be working two days in the Stafford areaand three days from home with an attractive salary of up to £28,000.

**Role Overview**

As our client's new 2nd Line Support Analyst, you will support customers with Managed Service contracts and all other first and second-line Service Desk agents.

**Responsibilities**:

- Efficiently respond and resolve all customer technical issues and queries.
- Ensuring customer documentation is kept up to date at all times.
- Install infrastructure, update hardware, and participate in other projects as appropriate.
- Provide solutions to infrastructure problems and system and networking issues.
- Resolving 1st / 2nd / 3rd line tickets where required.
- Assist the wider support team by providing timely support documents, procedures, and quick guides.
- Work with 2nd-line engineers to troubleshoot and resolve more complex 3rd-line issues while maintaining an accurate task record.

**Essential Qualifications and Experience**:

- Previous experience working in a technical support role.
- Good knowledge of VMWare (vCenter / ESXi), Veeam Backup & Replication and Microsoft DPM, Microsoft Hyper-V, Failover Clustering, Microsoft Storage Spaces Direct, Microsoft Server 2012 / 2016 / 2019, Active Directory / DFS / DHCP / DNS / RDS / VPN / WDS/ WSUS / SCCM, Exchange On-Premise, Office 365.
- Expertise in Microsoft Windows Server technologies, including Active Directory, Exchange, and System Centre.
- Excellent written and verbal communication skills.

**Person Specification**:

- Passion for IT.
- Multitasker.
- Disciplined.
- Work well independently and as part of a team.
- Proactive.

**About GreatFind Recruitment**

We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.

We are an equal opportunity provider.



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