Technical Support Specialist
3 weeks ago
In this role, you will be responsible for providing technical support to customers via phone, email, and remote desktop connections. You will also work closely with the 1st and 3rd line teams to ensure seamless communication and resolution of customer issues. A valid UK driving license and access to a car are essential, as occasional travel may be required. If not, the role can be hybrid based in Stafford.
Key Responsibilities:
- Provide timely and effective technical support to customers.
- Work collaboratively with the 1st and 3rd line teams to resolve customer issues.
- Update customers on all stages of support calls, from logging to resolution.
- Escalate complex issues to 3rd line support when necessary.
- Maintain accurate records of customer interactions and issue resolutions.
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