Technical Support Specialist

3 weeks ago


Stafford, Staffordshire, United Kingdom Cloud Decisions Full time

Seeking a highly skilled Senior Service Desk Engineer to join our team at Cloud Decisions. This role involves providing exceptional technical support and ensuring the highest level of customer satisfaction.

About the Role:
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Categorize and escalate support requests as necessary to ensure efficient resolution.
  • Maintain accurate records of customer interactions and resolutions.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay up-to-date with industry trends and emerging technologies to improve technical knowledge.

Requirements:

  • 2+ years of experience in a service desk environment.
  • Excellent communication and problem-solving skills.
  • Knowledge of ITIL and Microsoft products (e.g., Windows, Office).
  • Ability to work in a fast-paced environment and meet deadlines.

Benefits:

  • A competitive salary range of £25-28K per annum.
  • A comprehensive benefits package, including private medical cover and employee discounts.
  • Ongoing training and development opportunities.


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