Clinic Co-Ordinator

2 days ago

Bath, United Kingdom University Hospitals Bristol And Weston Nhs Foundation Trust (Uhbw) Full time

Job summary An exciting opportunity has arisen within the Primary Care Dental Service of University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) for a Clinic Co-ordinator.We are looking for an experienced, enthusiastic and dedicated individual to provide effective and efficient clinic co-ordination support for the department.
The post holder will have a range of administration experience, ideally in a healthcare environment, although other administration/PA experience will be considered.We would welcome applications from those who meet all of the essential criteria as set out in the person specification.Please note, the successful applicant will work from an external community site located in one of our Primary Care Dental Service Departments.
The post holder will be predominantly based at Riverside Health Centre in Bath BA1 2BT, but there may be an occasional requirement to cover one of our other Departments located in Yate, Southmead, Easton or Weston according to service needs.
The post holder will not be based at Bristol Dental Hospital.Previous applicants need not apply.
This role is not suitable for Sponsorship.
Main duties of the job Working in a busy and sometimes demanding role, within a supportive team, the applicant must be a good team player.
The applicant should also have good organisational and interpersonal skills and the ability to work well under pressure.
As the post deals with patients, relatives and healthcare professionals on the phone and face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner.
They need to have a good working knowledge of Microsoft Word, Excel and Outlook and an ability to learn new systems.The post-holder will play an integral role in promoting and ensuring a professional and positive working environment for patients attending a UHBW dental community department across the Bristol, Bath and Weston area.The role is responsible for the ongoing management of waiting lists, the organisation of clinics and patient appointments (onsite and domiciliary), and daily tasks associated with the daily management of an outpatient setting and reception area.The post-holder will work with a variety of colleagues to optimise communication, enact any changes and act as a key point of support and contact for patients and colleagues alike.
About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification Qualifications and Training Essential Educated to GCSE grade C or above (or equivalent) in English Language and Maths Business and Admin level 3 NVQ or equivalent experience Knowledge and Experience Essential Extensive clerical / reception experience in a healthcare / public setting Experience of handling cash and banking Experience of dealing with the public in person, by telephone and via letter Desirable Experience of working in the NHS Skills and Abilities Essential Ability to work effectively as part of a team Ability to communicate effectively and be sensitive to patient needs Understand the importance of patient confidentiality Ability to adjust to change and motivate others Computer literacy, keyboard skills and Microsoft packages Ability to work under pressure and deal with difficult situations/conversations with members of the public/patients/carers Ability to work unsupervised Ability to travel to sites to provide cover, when required Desirable Knowledge of dental software Knowledge of NHS paperwork, rules and regulations Aptitudes Essential Self-motivator Solution focussed Willingness to learn new systems Willingness to interact with a multidisciplinary team Reliable and consistent Adaptable

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