Customer Retentions Advisor

Company DescriptionHeard of us?We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.Job DescriptionThe role of Retention Advisor is really important to us. You will be responsible for retaining our telecoms customers that are coming to an end of their contract.We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm.Your Responsibilities Day To Day Will Be…You will be provided with accounts to work from which means no cold callingDeveloping learning of suite of telecom productsFully explain features and benefits of our products. Working closely with key partners across the major networks.After-sales service to ensure customers are 100% satisfied.Obtaining additional orders or referrals from current customers.QualificationsA confident communicator who is a natural conversation starter.A strong sales background is preferred.A desire to hit targets to maximise your earnings.A quick learner with the ability to think on your feet.Ability to negotiate and influence in more complex negotiations on the occasion they arise to find the best resolutions for the customer and the business.Additional InformationYour impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.Our Benefits25 days holiday + bank holidaysAnnual salary reviewPension planLife assuranceEmployee fuel card schemeElectric Vehicle salary sacrifice schemeEmployee assistance programme24 hour wellness and healthcare assistance via ‘Help@Hand’ by UnumTime off for fertility treatment and in the event of pregnancy loss‘Cycle to work’ schemeAnd of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.Still Curious?If you feel we are a good match for each other, you can apply online nowIf you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.Note To Recruitment AgenciesWe do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.