Customer Retentions Specialist

2 weeks ago

Crewe, United Kingdom Radius Limited Full time

Job Description The role of Retention Specialist is really important to us. You will be responsible for retaining our telecoms customers that are coming to an end of their contract. We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8 : 30am – 5 : 00pm. Responsibilities You will be provided with accounts to work from which means no cold calling Developing learning of suite of telecom products Fully explain features and benefits of our products. Working closely with key partners across the major networks. After-sales service to ensure customers are 100% satisfied. Obtaining additional orders or referrals from current customers. Qualifications A confident communicator who is a natural conversation starter. A strong sales background is preferred. A desire to hit targets to maximise your earnings. A quick learner with the ability to think on your feet. Ability to negotiate and influence in more complex negotiations on the occasion they arise to find the best resolutions for the customer and the business. Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. Benefits 25 days holiday + bank holidays Annual salary review Pension plan Life assurance Employee fuel card scheme Electric Vehicle salary sacrifice scheme Employee assistance programme 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum Time off for fertility treatment and in the event of pregnancy loss ‘Cycle to work’ scheme And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment. Still Curious? If you feel we are a good match for each other, you can apply online now If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com . Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team. #J-18808-Ljbffr

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