Customer Retention Specialist

3 days ago

Crewe, United Kingdom Radius Payment Solutions Full time

**Customer Retention Advisor**

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

**575,000** assets

Across **5 continents**

**17 years** of telematics experience

**Global offices**

This is where you come in as an Account Manager. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

**The role**

The role of** Customer Retention Advisor** is really important to us. You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of why customers leave Radius Telematics.

We would love to welcome you to our Crewe EuroSales office, Monday to Friday 08:30am-17:00pm.

**Salary**: £22,000 base salary + bonus

**Location**: Crewe, CW1 6EG

**Hours**: Monday - Friday 08:30am-17:00pm

**Your key responsibilities day to day will be**
- Outbound calls to customers to gain understanding for contract termination
- Offer ideas on process improvement and new ways of working
- Understand and continue to build your knowledge on business processes
- Develop new retention strategies to align with business KPIs
- Common trend analysis

**What do we expect of you?**
- Confidence speaking to customers over the phone
- Build relationships with key stakeholders and team members
- Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word)
- Good organisation skills and ability to manage your own workload
- Experience in a customer service/retention role is desirable

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

**Still curious?**
- Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background_
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team._

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