Customer Service Advisor

7 days ago

Crewe, United Kingdom Radius Payment Solutions Full time

We are expanding our Telematics customer service team based in Crewe If you have previous experience in customer support or customer service or are looking to get started in your career, and you are comfortable speaking to customers over the phone then we would like to hear from you

**What benefits do we offer you as a Customer Service Advisor?**
- Newly refurbished office with onsite gym, break out rooms and canteen.
- Excellent training and coaching.
- Friendly & supportive team working environment that encourages opportunities for self-development.
- Fantastic opportunities for ongoing development and progression.
- Annual salary review.
- 22 days holiday plus bank holidays (increasing with each year of services to a maximum of 25).
- Company sick pay, life assurance and pension.
- BenefitHub membership from day 1 - offering you **discounts on restaurants, travel, entertainment tickets and other local and online purchases**
- Employee fuel card (after one year) - **to help your personal cash-flow**
- Employee assistance programme - **supporting your health and wellbeing**
- Employee referral programme - **earn extra cash to recruit friends and family**
- ‘Cycle to work scheme - **receive an incentive to help the environment**
- Service awards - **benefits and** **recognition for length of service**
**A little bit about you**:

- Good customer service and communication skills
- Good organisation skills and ability to multitask with good attention to detail
- Good knowledge of Microsoft Office Products
- An ability to demonstrate initiative in problem-solving

**What is Kinesis/Telematics?**

Kinesis is our fleet management service. Using satellite technology to communicate directly with the engine management systems of our customer vehicles, Kinesis shows live vehicle locations, journey history and highlights exactly how a customer’s vehicles are being driven to help manage their fleet. All this can be viewed through Velocity, our online management portal, which allows customers to manage all their cards and services with one single login.

**Job Title**:Customer Service Advisor
**Location**: Crewe, CW1 6EG (10 minute walk from Crewe Train Station)
**Working Hours**: Monday to Friday, 8.30am to 5.00pm
**Salary**:up to £26,200 through combination of basic salary and monthly bonus

If you would like any further information about this role, please contact Richard on
01270 507376

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