Customer Service Advisor

7 days ago

Crewe, United Kingdom Wex Europe Services Ltd Full time

Are you passionate about delivering an excellent service? Fluent in Dutch, German, French, Norwegian or Italian? If you are looking for a rewarding new role, with an organisation that truly cares about its people, then do not let this Customer Service Advisor (Dutch, German, French, Norwegian or Italian Speaker) opportunity pass you by

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX’s fleet, corporate and health payment solutions provide its customers - comprising small businesses, large fleets and corporations - with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement. We are undergoing a significant growth strategy and are looking for talented individuals to join us.

What’s on Offer?
- Competitive basic salary
- Working Monday - Friday (7.30 am - 4 pm)
- Fantastic work-life balance
- Hybrid Working
- Company pension & life assurance scheme
- Generous holiday allowance of 25 days plus bank holidays
- Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
- Life assurance, company sick pay and pension scheme
- Employee Fuel Card (after 6 months)
- Employee discount platform
- Incentives schemes, companywide and departmental
- Continuous training, coaching and development within a helpful and encouraging environment
- Career progression opportunities

Key Responsibilities of the Customer Service Advisor ((Dutch, German, French, Norwegian or Italian):

- Add value by promoting products and services to our Customers
- Answer all inbound Customer service calls, Live Chats and respond to E-mails
- Assist in identifying and resolving areas that reduce chargeback liability or queries
- Consistently aim to deliver a world class experience with every customer interaction
- Ensure all enquiries are resolved within timescales/deadlines specified
- Highlight faults and change requests for website software and processes
- Keep Team Lead informed of any issues within the department
- Liaison for Fraud enquiries/investigations with Customer and Fraud Analyst
- Management of Micro sized Customer to retain accounts and maximize revenue

Skills & Experience Required:

- Able to manage complaints/difficult situations /customer matters to a satisfactory resolution
- Ability to handle new and varied workload/process
- Accurate data entry skills
- Establish and maintain co-operative and effective working relationships
- Excellent PC skills including Word and Excel
- Excellent communication skills - Fluent in Dutch, German, French, Norwegian or Italian
- Good listening skills - recognize the importance of understanding customer requirements
- Interest in improving own capabilities by acquiring knowledge and learning new skills
- Self-motivated, organized and can work on own initiative

What’s Next?
If you have the skills and passion to take on this Customer Service Advisor (Fluent in Dutch, German, French, Norwegian or Italian Speaker) role, we would love to hear from you. APPLY NOW for immediate consideration.

DIRECT APPLICANTS ONLY, NO AGENCIES

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