Customer Services Advisor
24 hours ago
**CUSTOMER SERVICE ADVISOR - CREWE - £19000 - £20500 doe**
We are working with a fantastic Crewe based company who recognise that their greatest assets are they’re staff. As a result. This is a company who truly look after their staff, offer ongoing training and development and a genuine career within a companythat continues to grow year on year.
Due to continued growth, we are looking to recruit and experienced Customer Service Advisor to join their amazing team.
**The successful applicant will be able to say YES, to the following:
- **
- Are you passionate about providing excellent Customer Service at all times?
- Do you have experience working in an office/call centre based Customer Service environment?
- Are you PC literate using Word and Excel?
- Do you possess excellent communication skills both verbal and written?
- Do you want to be part of a vibrant Customer Service team?
**KEY RESPONSIBILITIES**:
- Provide a top-notch customer service experience for all customers
- Deliver a prompt and efficient service to all enquiries
- Process orders, returns, payments and refunds
- Arrange deliveries
- Resolved order issues
- Offer solutions for all queries received
**KEY REQUIREMENTS**:
- Ideally minimum 1 years’ experience in an office/call centre customer service environment but you must have experience working in a busy environment where multi-tasking is essential
- Have a genuine passion and interest in customer services
- Be a real “people” person
- Naturally positive communicator
- PC Literate using Word and Excel
- Excellent attention to detail
- Able to prioritise
- Attentive listening skills
- Capable, ambitious and professional
**BENEFITS AND PACKAGE**:
- Salary - starting at £19k-£20.5k doe
- Excellent training and development on an ongoing basis
- Competitive annual leave
- Working Monday to Friday 9.30am-6pm
- Required to work weekends on a rota basis - One Saturday or Sunday every 3 weeks
- Employee assistance programme
- Company events
- Staff Recognition awards
- An open, friendly, supportive and fun working environment
- Genuine opportunity for career progression
- Cycle to work scheme
- Annual salary reviews
- Generous cash awards for long term service after 5 years
- On site parking
Follow us on twitter #awconsultingltd
In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency
**CUSTOMER SERVICE ADVISOR - CREWE- £19000 - £20500 doe
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