CSM Manager
7 days ago
Attio is on a mission to redefine CRM for the AI era.We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.About The RoleOur CSM team is deeply solution-oriented. We put the customer first, move fast, and think strategically, delivering value throughout the entire customer journey. We’re not just here to hit numbers. We’re here to help our customers grow, and to shape the next generation of go-to-market.We’re looking for a customer success leader who’s strategic, detail-oriented, and a proactive mentor. This is a senior leadership role reporting directly to the VP of Sales and Success, and responsible for driving significant portions of our GTM success.What you'll doHire and coach a team of Customer Success Managers to deliver exceptional customer experiences with a technical product in both 1:1 settings and through scaled programsDrive renewals, reduce churn, and identify opportunities for expansion in partnership with Sales and Product teamsEstablish playbooks, health scoring, and reporting to help the team scale effectively as the customer base growsCollaborate closely with partners across Attio in Marketing, Operations, Product and Engineering to solve for our customers’ experience and inform Attio’s product roadmapTrack and report on key metrics like NRR, churn, onboarding success, and customer satisfactionWhat you’ll bring3+ years building successful teams and coaching CSMs or Account Managers4+ years in a customer-facing role for a technical productA deep empathy for customers paired with the ability to balance their needs with company goalsStrong data orientation and passion for using analysis to guide strategy and measure impactPassion for the CRM space and improving how businesses go-to-marketClear experience working cross-functionally on strategic projectsAbility to thrive in fast-moving, early stage environmentsWhat does the hiring process look like?30-minute introductory phone call with a member of our Talent team30-minute interview with our VP of Sales and Success45-minute technical case interviewThree 30-minute interviews with relevant stakeholders30-minute closing conversation with our CEOOffer stage
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Intern - Athlete Management
5 days ago
London, United Kingdom CSM Full timeAt CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...
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Operations Assistant
5 days ago
London, United Kingdom CSM Full timeAt CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...
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CSM Manager
1 week ago
London, Greater London, United Kingdom incident Full timeAbout is the leading all-in-one platform for incident management. From small bugs to major outages, helps teams respond fast, reduce downtime, and improve every time something goes wrong.Since launching in 2021, we've helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across...
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Research & Insights Executive
2 weeks ago
London, United Kingdom CSM Full timeAt CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our...
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CSM Manager
5 days ago
London, United Kingdom Optimove Full timeOptimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. Optimove is a global marketing tech company, recognized as a Leader by Forrester and a...
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CSM Manager
5 days ago
London, United Kingdom Optimove Full timeOptimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. Optimove is a global marketing tech company, recognized as a Leader by Forrester and a...
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CSM Manager
5 days ago
London, United Kingdom Attio Full timeAttio is on a mission to redefine CRM for the AI era. We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our $52M Series B , led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our CSM team is deeply solution-oriented. We’re here to help our...
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CSM Manager
2 weeks ago
Greater London, United Kingdom Attio Full timeCSM Manager Attio About Attio Attio is on a mission to redefine CRM for the AI era. We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical...
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CSM Manager
4 weeks ago
City of London, Greater London, United Kingdom Trust In SODA Full timeTechnical Customer Success Manager – Generative AI &##127757; Remote - London &##Up to $138,000 Compensation &##Join a fast-growing global AI scale-up that’s redefining how enterprises create and manage AI-driven visual content. Backed by leading international investors, they’re pioneering ethical, enterprise-grade Generative AI , helping clients...
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Senior Account Director
5 days ago
Greater London, United Kingdom Csm Full timeOverviewWasserman is forever committed to serving our clients, colleagues and community with exceptional insight, influence and creativity, while making a positive and lasting impact. We support our employees’ professional aspirations, with a rich internal culture where curiosity is rewarded. We offer our people multiple learning and development programs...
