CSM Manager

3 weeks ago

City of London Greater London, United Kingdom Trust In SODA Full time

Technical Customer Success Manager – Generative AI #127757; Remote - London #Up to $138,000 Compensation #Join a fast-growing global AI scale-up that’s redefining how enterprises create and manage AI-driven visual content. Backed by leading international investors, they’re pioneering ethical, enterprise-grade Generative AI , helping clients across media, marketing, and technology safely integrate AI into their workflows. Their technology empowers some of the world’s most innovative brands to build fully compliant, on-brand content generation systems, all powered by 100% licensed data and cutting-edge machine learning. #The Role – Technical Customer Success Manager As a Technical CSM , you’ll act as the bridge between customers and internal teams, ensuring smooth onboarding, technical adoption, and long-term success. You’ll work directly with developers, product managers, and AI researchers to help clients fully leverage the company’s generative visual platform. Advise on technical setup, APIs, and deployment best practices Troubleshoot and support performance, latency, and usage issues Conduct tailored demos, workshops, and technical training 3–6 years in a technical customer-facing SaaS role (CSM, TAM, or Solutions Engineer) ~ Hands-on with APIs , Python or JavaScript , and cloud technologies (AWS, GCP, Azure) ~ Strong understanding of AI, ML, or computer vision concepts ~ Experience supporting B2B SaaS or AI/ML platform customers #Bonus Points For: Fluency in French, German, Italian, or Dutch #Work fully remote across the UK or Europe Up to $138,000 compensation Genuine progression opportunities in a high-growth tech environment If you’re passionate about AI innovation , customer success , and building trusted enterprise partnerships , this is your chance to make a global impact. #

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